No ADDons
Not using DEV mode
Since Aerosoft updated the CRJ from ver1.02 to 1.04 and 1.05, it doesn’t work for some and causes CTD’s
If the CRJ is installed selecting it for its initial load will cause it to crash the Sim. The sim will not restart unless and until the CRJ folder is removed.
COULD YOU PLEASE TEST YOUR CRJ IF YOU HAVE IT INSTALLED.
According to Aerosoft this only affects 12 people and they cannot reproduce it, so are taking no further action.
This is a very expensive plane for it not to work. If it does affect more people perhaps Aerosoft will fix the problem.
Please bear in mind this is a guaranteed CRASH TO DESKTOP - FOLLOWED BY A FAILURE TO LOAD SUCCESSFULLY - every time, which might not be the CRJ causing it on its own it could be because of either the World update or the sim update. Neither Aerosoft or Microsoft/Asobo seem to be looking at this and seem to want to park it elsewhere.
Thank you.
Make sure your CRJ works and if not raise a bug report to both Microsoft and Aerosoft.
Hey, same Issue here with Aerosoft CRJ550/700 with Steam MSFS 2020 Ingame Store. After Installing it will CTD the SIM until you delete the file.
There are a lot of other people suffering from this Issue, but Aerosoft said in there Forum, there are not "enough "people having trouble with it, for them to fix it… because just pay 50€ and it is not their problem anymore. AS Support Forum - CRJ CTD
It looks like this is problem with Store because this issue happens with BN-Islander 2 for some too.
And both planes, CRJ and BN-Islander seems to work if downloaded via Creators Website and installed in Community not official Folder. AS Forum - closed Topic on this
CRJ works perfectly on my system, latest version, not CTDs. Installed the sim from Microsoft Store and the CRJ from in-game marketplace.
The only thing not working is the in-game update, I need to remove the plane completely and do a fresh install, otherwise the marketplace updater will not finish.
Thanks for the reply and info.
I think they need to sort the Marketplace out properly, I had a problem with Orbx when the London scenery came out, the Marketplace didn’t get the update for a long time after Orbx released it on their site.
The Marketplace is not just convenient, its important to the future development from Microsoft, and third party developers must give there FULL and UNDILUTED support, more than they do currently, otherwise we suffer from trying to support the project as a whole.
We need Aerosoft to make a test install available to show where the problem is - and if its only a small number (was 12 now 15) it can’t be that difficult for them.
Hey JazzSam, thanks for the info, curious that you do get a CTD after a download. The CRJ has a heavy first install and creates a number of ‘m’ files whatever they are, which is different to all other aircraft. I suspect that is your glitch and for us it gets a whole lot worse and buggers the sim up for the next load.
Both Micro and Aero SOFT are either passing the buck or not interested which isn’t a good way to treat your customers as they tend to remember next time they want some money. CRJ £42 Ouch!! never again
the problem seems to be the marketplace-Version. Problem is, Aerosoft sends their files to Microsoft, they encrypt the files to make them copy protected, and it seems, there the issue is happening.
Unfortunately, Aerosoft has no way to encrypt and recheck the data sent to MS. So, if an error happens at MS, which happened more than once during the encription, Aerosoft has no acess anymore and can not really troubleshoot.
As I said before, my CRJ from the marketplace works just fine. Your assumption is, how do I put it mildly, misleading.
I only have issues with the update process, MS/Asobo and some third parties seem to have issues there.
I also purchased from the marketplace and it works fine, the only time i suffered CTD’s was when trying to program an Arc approach, this was reported and accepted by Aerosoft. Not sure if it has been fixed yet as I have not tried since the update
That would definitely explain it there has to be a better interface between Microsoft and 3rd parties, otherwise we will all just order directly and that kills the marketplace. I dont see this getting fixed anytime soon sadly.
Yeah, the Marketplace seems to be a bit slow and to be honest, im not a fan of the encription. I understand the need for Copyright protection but it takes away the freedom that we as users can apply mods and tweak the files, if needed.
thats why i personally, never buy from the Marketplace. Id rather have the uncryptet files and buy directly from the developer or other stores instead of marketplace.
In my opinion, the marketplace is the worst place to buy stuff from of all the stores we have available…
I think you are probably right and have convinced me to buy direct from now on, its the 2nd time I’ve been bitten.
I thought it was a good thing to do so that there was a revenue stream to help fund future developments.
If they can’t make it work with their biggest partner there isn’t much hope for it.
Just another example from today, where the Marketplace encription is causing issues:
Reply from Microsoft support:
“It looks like the encryption process has negatively impacted performance with your submission. With your approval we can try releasing without encryption.”
Its just another example where a developer/publisher tries to protect his product from getting pirated, but the ones that experience a negative effect, are the paying customers…
Ive seen it more than once and its again the case here. However, the product will get pirated anyway…
it does not concern only 12 people but a lot of people, I have been waiting for several days for the problem to be solved, but nothing done.
I submitted my comment including a DUMP file to Aerosoft this morning, but the post has been removed.
this behavior towards those who have spent a lot of money is very serious.
I have to remove the aerosoft CRJ folder to be able to start the sim.
The problem must be solved, I repeat it is not just 12 people.
It should not be taken into account only the customers who complain about the problem through the forum, my opinion that if 12, 20 people complain about a problem they are not the only ones but there are many other customers who are waiting to solve the problem without declaring it but simply waiting for a version fixed.
Example my case, I had been waiting for days, but only today I decided to try to understand and communicate it.