@speedwoblz,
Please submit this to zendesk. Information on Marketplace purchases and who/how to contact (including duplicate charges or paying for a product and not getting it):
MAIN SUPPORT FAQ (this page was updated recently):
https://flightsimulator.zendesk.com/hc/en-us/articles/360015781359-How-to-contact-support-
PURCHASING (who to contact):
https://flightsimulator.zendesk.com/hc/en-us/sections/360004530679-Purchase