FS2024 CTD when adjusting Tobii Eye Tracker curves

Bug Reporting Hub Resolved
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1

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

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:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

  • Microsoft Flight Simulator 2020 or 2024: 2024

  • Version Build Number (Where do I locate that?): 1.1.7.0

  • Game Platform (Exampe: Steam, Xbox, MS Store): MS Store

:white_check_mark: ISSUE DESCRIPTION

  1. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? No add-ons have been installed

  2. Description of the issue: The default Tobii Eye tracker curves barely register any movement on my setup, so I wanted to adjust them as I had them set for FS2020. When going to Controls/Tobii and entering Hardware settings to adjust the curve, the sim CTDs. The “Fine tune your input curve” window opens for about a second and then the sim CTDs. Repeatable – tried three times, CTD every time.

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)

Every time I try to access the Tobii hardware settings.

:white_check_mark: REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

  1. Start FS2024 with a Tobii Eye Tracker installed and go to Settings/Controls
  2. Select the Tobii device in the left column
  3. Select the Hardware button in the right column
  4. Sim will CTD a second after the Tobii configuration screen starts to load

:white_check_mark: YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

  1. What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
    Winwing F-16 joystick, Winwing F/A-18 throttle, Turtle Beach Pedals

  2. [PC Only] Are you using Developer Mode or have you made any changes to it?
    No

  3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?
    N/A

  4. [PC Only] What GPU (Graphics Card) do you use?
    RTX 4090 (566.14 drivers)

  5. [PC Only] What other relevant PC specs can you share?
    Core i9-13900K, 64GB RAM, two 4TB SSDs and multiple additional drives, Samsung C49RG9x monitor

:white_check_mark: MEDIA

Please add a screenshot or video of the issue occurring.
Video:

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

9 Likes
2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• Trying to calibrate Tobii

If relevant, provide additional screenshots/video:
• Log Name: Application
Source: Application Error
Date: 11/19/2024 10:48:29 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: OVERKILL\Eric B
Computer: Overkill
Description:
Faulting application name: FlightSimulator2024.exe, version: 1.1.7.0, time stamp: 0x00000000
Faulting module name: FlightSimulator2024.exe, version: 1.1.7.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000539d2d
Faulting process id: 0x19D8
Faulting application start time: 0x1DB3B103EB40B26
Faulting application path: G:\SteamLibrary\steamapps\common\Limitless\FlightSimulator2024.exe
Faulting module path: G:\SteamLibrary\steamapps\common\Limitless\FlightSimulator2024.exe
Report Id: d7581cfb-c972-47ad-b238-bca6f6e454f1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x8000000000000000

15160


Application
Overkill



FlightSimulator2024.exe
1.1.7.0
00000000
FlightSimulator2024.exe
1.1.7.0
00000000
c0000005
0000000000539d2d
0x19d8
0x1db3b103eb40b26
G:\SteamLibrary\steamapps\common\Limitless\FlightSimulator2024.exe
G:\SteamLibrary\steamapps\common\Limitless\FlightSimulator2024.exe
d7581cfb-c972-47ad-b238-bca6f6e454f1





1 Like
3

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Nothing to add other than this was also something I experienced in the Tech Alpha, so not a new issue.

If relevant, provide additional screenshots/video:
•

1 Like
4

Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Yes
Provide extra information to complete the original description of the issue:
• No extra information, exactly the same steps as the OP. Repeatable and consistent CTD

If relevant, provide additional screenshots/video:
•

1 Like
5

Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Yes
Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

1 Like
6

Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Yes
Provide extra information to complete the original description of the issue:
•
Crash to desktop each time I try and change settings for my Tobii eye tracker. Can not use this hardware.

If relevant, provide additional screenshots/video:
•

1 Like
7

Do you have the same issue if you follow the OP’s steps to reproduce it?
• - Yes It occurs 100% of the time and CTDs.

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

1 Like
9

Do you have the same issue if you follow the OP’s steps to reproduce it?
• go into hardware setting

Provide extra information to complete the original description of the issue:
•CTD and affects world map making it unusable

If relevant, provide additional screenshots/video:
•

1 Like
10

PC, GPU 4080, Lauch version

Tobii eye tracker CTD while in sensitivity menu. Similar to Alpha release while attempting to make changes the the eye tracker the sim crashes. Attempted twice while entering the hardware settings menu.

3 Likes
11

thanks for posting this, i just wanted to open the same topic.

Tobii Discord says Asobo must fix this, not them

6 Likes
12

I can confirm what OP says

1 Like
13

I’ve submitted a report to Tobii.

14

2024-11-20 11_33_04-Suche
2024-11-20 11_33_04-Suche946×599 46 KB

funnily, MSFS has even spotlighted Tobii Eye Tracker 5, just 2 Weeks before release. I wonder why they didn’t test its functionality then.

7 Likes
15

It’s looking like Tobii is totally borked in 2024 currently. I just cannot get it to switch off eye tracking, now using open track just makes it a jittery mess, and the cockpit camera is slowly rotating left…

5 Likes
16

Yeah me to crashed the sim twice, thought it was just me.

2 Likes
17

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• I have CTD anytime I try to enter the Tobii Eye Tracker settings into MSFS2024

If relevant, provide additional screenshots/video:
•

1 Like
18

I have the same issue. This was present in the Alpha too. What makes this even more annoying is that MS were trumpeting Tobii in their “amazing peripherals for FS2024” marketing!!

6 Likes
19

@ MSFS could we have native support for Tobii as with 2020… already reported the CTD during the tech alpha

2 Likes
20

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

1 Like
21

I have the same issue.
When I go under tobii settings under Hardware setting instead of get all the sensitivity settings I have gotten CTD,

2 Likes