Game license cannot be authenticated

User Support Hub Hardware & Peripherals
,
20

That is an article that is directed at PC, but I have the constant problem on Xbox X, only after purchasing “Premium Deluxe”.

I have filed a bug report here (again). I have tried previously to get ZenDesk to notice this ongoing, repeating issue, but they are 100% dismissive and not helpful. Also, I believe it is related, if not similar to, the current Azure cache issue. At very least MSFS on Xbox:

  1. can not reliably contact the ‘notary’ servers for validation each time it launches
  2. fails to detect that in fact the internet itself is connected and every other services works
  3. has no graceful fallback to allow play when MSFS has worked even the previous day
  4. message still blames the user
  5. fails to detect the properly installed offline files, etc.
2 Likes