Heart aerospace ES-30-Instant mission fail- left parking stand

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.


ISSUE DESCRIPTION

Description of the issue:
using heart aerospace ES-30 instant mission fail -left parking stand without completing ground handling, when starting mission causes landing gear damages and other damage resulting in millions of £ Absolute joke!

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

1 in 3 missions

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1.start mission
2.skip to taxi
3.mission failed

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?
no

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?
4090ti

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes. The exact same issue just happened to me at an airport in western Washington state, in the Seattle area. Same aircraft, skipped to taxi, mission failed and landing gear destroyed.

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

And it happened again. This time I got into the aircraft (as that’s what the menu on the right told me to do). There were no instructions after that, so I briefly pressed the button to skip (didn’t even hold it) and the mission instantly failed… and the game crashed to desktop.

Gave it one final shot, and it happened a third time.

I guess this plane is a crew only plane, and can’t be used by the player in missions.

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Same issue, 3 out of 3 times that I tried.

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Same issue, even after today’s update. Systematic failure

1 Like

half of reputation lost for current level + landing gear to replace

1 Like


Nice little plane, though…

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, though I did not have to ‘skip to taxi’.

Provide extra information to complete the original description of the issue:
• I had the EFB open and while reviewing the Flight Plan in the EFB, it failed with the same message. I had done nothing else in the aircraft outside of open the EFB.

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, almost all missions using ES-30 in Seattle and Portland fail as soon as I get into the aircraft.

Provide extra information to complete the original description of the issue:
• For me, after I press Shift + C to enter the aircraft it sits there for a bit before fading to the mission failed screen. It states I left the parking stand.

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?

•Yes, but even when I don’t skip any steps. I have failed the mission as described in the original post so I also tried to complete all ground procedures manually, and it still failed the same way.

Provide extra information to complete the original description of the issue:
Mission: LPPT - LEBB
Started mission, manually completed all loading baggage, catering and passengers. Now Career Mode asked me to push Ctrl-A to request pushback, which I did but there was no response at all. Tried several times. So I got a regular ATC window and called for pushback that way. After pushback was done and I sent the tug away, I started engines. Again nothing from Career Mode dialog so I called Tower to get taxi clearance, which was given and confirmed then I started engines. At that point I got the nasty message Failed Mission - Left parking stand before completing ground procedures.

If relevant, provide additional screenshots/video:
I think the problem was the Career part of the sim just stopped at the point where it would not let me call for the tug in the dialog box.

This is a serious problem.
I cant use a new plane ive soent DAYS saving for. Unplayable yet again. First missions not loading, now this. PLEASE HELP OR FIX

Do you have the same issue if you follow the OP’s steps to reproduce it?

1000%

Yes, same issue.

This applies to every plane you can use for the passenger transport missions. Desperately needs a hotfix ASAP.

Thank you for the bug report.

We have created an internal ticket to see if our team already has this logged, and if not they will attempt to reproduce the issue and create a new bug report. This item is now marked as feedback-logged. If there is an existing bug report or one is created, we will move this thread to bug-logged.

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, but this happens randomly without skipping to taxi. Passengers begin boarding then mission failed. Also, there is no time to setup the aircraft as it starts the boarding process then you are transported to taxi.

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Same issue. It depends on airport. If the airport doesn’t provide traps or you don’t see technical cars near plane you will with 50% rate get this failure.

Happens at every airport and every time. Skipping to taxi or not skipping same result. Instant mission failure and landing gear damaged.

Encountered the same issue lost all my money to repair this broken plane