@Hester40MT All right? I appreciate your return.
I opened the ticket and I will continue with the temporary correction. I do not see with good eyes I have spent a small fortune to have the full Deluxe version and I have to format my pc due to a game problem. And maybe the problem will happen again.
I will wait for a position from the company and continue here on the forum with you. Thank you for saving me with this temporary solution.
Note: This happened when I changed the gameterg of the xbox live. I changed the nickname in the game.