I need help, the simulator crashes after the New Zealand Update

[MichaMMA]

@LemonSpark86872

After this update My sim crashes when trying to fly the Auckland discovery flight

I have the Steam version

Faulting application name: FlightSimulator.exe, version: 1.30.12.0, time stamp: 0x63c582fa
Faulting module name: VCRUNTIME140.dll, version: 14.32.31332.0, time stamp: 0xefff39ad
Exception code: 0xc0000005

I got in first try exact same error. I re-created rolling.cache and cleaned app-data folder ( cache, dce, scenery** , simobjects..c152 ) . After that it works fine.

[faceplantmilo]

Hey thanks for your help,

Just to be sure, are these the folders to delete?

• DCE
• Scenery Cache
• Scenery Index
• SimObjects

And then the rolling cache within MSFS2020 itself?

Thanks again
Milo

[MichaMMA]

Hi,

it was in special for the “Auckland discovery flight” , but may be it helps anyway.

Yes, this folders and also “cache”. Removal of the simobjects may be as a second step, because this contains some “states” about the planes.

The rolling cache file ( ROL..CCC ) can you also remove in explorer and MSFS recreate it auto in default location. I just often clean it within the game-menu itself to be sure that my “own” folder is used ( I assume rolling.cache was the main culprit ).

A note related to this:

@faceplantmilo

“Your graphics card has encountered an error…”

There is a topic where we discuss that problem. Unfortunality not yet a final consense about “what cause that”. Some user report that underclock the gpu or disabling xmp mode was helpfull, which match with an assumption about a system problem in special in long-time flight. But as sayd, not final clarified.

Warning: Your graphics device has encountered a problem

Thank you using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it. Are you using Developer Mode or made changes in it? no Brief description of the issue: Your grafics device has encountered a problem… (Warning window) Provide Screenshot(s)/video(s) of the issue encountered: [grafik] Detailed steps to reproduce the issue encountered: PC specs and/or peripheral set up if relevant: [grafik] Are you …

[LemonSpark86872]

Thanks MichaMMA I will try that.

[faceplantmilo]

Ah thank you MichaMMA,

I just had a look in that same AppData folder, but I can’t seem to find the folder just called “cache”?

However when I look under Local Disk(C:)/Program Files/Steam/steamapps/common/MFSF, I see this one - is this the one you mean?

I just don’t want to delete anything important

Thanks!
Milo

[faceplantmilo]

Ahhh it happened again, now even sooner just after takeoff from YMHB. This is driving me crazy

[udidwht]

Run the following commands in Powershell (admin rights)…

Go through each of the following steps one at a time. Copy each line, one at a time , paste it into the Dos window (crtl + V) and press return

and it will then run. Wait until each runs and finishes before you move on to the next one.

When you are completely finished, Restart your computer and then try to see in MS2020 will start and run properly

Dism.exe /online /Cleanup-Image /checkhealth

Dism.exe /online /Cleanup-Image /scanhealth

Dism.exe /online /Cleanup-Image /Restorehealth

sfc /scannow

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

Dism.exe /Online /Cleanup-Image /StartComponentCleanup

RESTART your computer as the last step. Then go for a test flight.

[faceplantmilo]

Thank you! How often should I do this? Before each flight? Every now-and-then? Or just when it crashes again (if it does)?

[MichaMMA]

Hi,

hmmm.. I have the cache folder within %appdata%\Micro… too. At least this is since a while so.

The folder within the steam installation folder was original not meant, but it contains the same shadercache files (psocache). I have also such a folder in the steam install folder, and it seems an older one, and I cleaned also that one. Then started steam+msfs and all works fine and a new “cach” folder is again created with appdata\mi…\cache. If unsure just rename the folder e.g. old_cache
May be the difference is, that I have installed MSFS in a steam-lib which is not on system-drive, I’am not sure ( I think more correct is the appdata folder for dynamic files ).

Ah, and the “sfc /scannow” commands , etc.. Its a windows system-check. Just do it one time. Recommended in special if windows crashed completely, or in other kind of issues. It just ensure all windows system files are correct.

[udidwht]

I do it after a Windows update.

[Amtrr99]

I’ve never really had crashes using Xbox, or my PC since using MSFS. My laptop would crash from getting too hot. Anyway, have had many CTD situations even with nearly all addons turned off.

[GoldenIceaxe]

@faceplantmilo @MichaMMA Sorry for the tags but our man @xBloodRavenx189 has solved the issue for everyone experiencing the same consistent CTD around Auckland area especially after the world update. I thank you graciously my friend, people like you are what make this community so special.

It turns out it required a C++ Redist repair. I repaired all of the Redists from the “Apps and Features” just in case. For the fix go to this link - VCRUNTIME140.dll Error - #511 by xBloodRavenx189

[MichaMMA]

as mentioned, was in my case not a vcruntime.issue.. just only the usually " clean the rolling cache file " thing

I till now can’t understand why the updater not simple can do such tasks automaticly. I would raise a wish-topic about, but find that there already one exist :

Automatic cleanup on sim updates performed by the package installer

As there were issues in the past related to corrupt or outdated caches a general cleanup should happen on each sim update imho. This should include a hard wipe of all caches the simulator uses exclusively. There are many reasons behind this wish, I’ll name just a few: Drivers have been updated in the meantime Terrain tiles and photogrammetry had some update likely Saders changed somehow Legacy content handling changed All caches are not intended to be persistent but the “Rolling Cache” which…

[travelbug787]

I updated the New Zealand scenery from Microsoft and since then the New Zealand scenery / simulator runs slow. If I go somewhere else ie Sydney Australia my frame rate / similar runs normal a lot faster. I tried to uninstall and reinstall the update for New Zealand but made no difference. So needs an update to fix this issue.