Jetways don't work in Madrid-Barajas (LEMD), Spain

ISSUE DESCRIPTION

Description of the issue: Jetways in Terminal 4 of Madrid Barajas don’t move nor attach to the aircraft.

ICAO, coordinates, or specific location: LEMD, Madrid, Spain, Terminal 4.

[PC Only] Did you remove all your community mods/add-ons? YES; Are you still experiencing the issue? YES

FREQUENCY OF ISSUE

How often does this occur for you? Always, every time I play the sim MSFS2024

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Load a flight in Terminal 4 of Madrid-Barajas (LEMD), Spain

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: TCA Airbus

[PC Only] Are you using Developer Mode or have you made any changes to it? NO

[PC Only] What GPU (Graphics Card) do you use? Nvidia RTX 4070Ti Super

[PC Only] What other relevant PC specs can you share? i5 12700K, 64gb RAM

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, I’m having the same issue. Jetways at LEMD don’t work. I’ve tried other airports and they work perfectly. Both sceneries are from LVFR

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

I landed at default LEMD yesterday, taxied to gate 360, parked on the line but jetway would not move.

1 Like

Neither 360 nor any other. I have not tried the other terminals, but none of the jetways in T4 are working, and only two or three in T4S are operational. They do not work with the default airport that MSFS2024 brings, nor with third-party airports, such as LVFR.

Having this same problem with LVFR LEMD. Not sure about the default/Asobo one, but only a select few jetways work.

Do you have the same issue if you follow the OP’s steps to reproduce it?
• no

Provide extra information to complete the original description of the issue:
• no issue at LEMD (SU1), tested at T4 Gate 370, A320 v2
@pgledesma9 : could you provide the detailed steps you are following ?

If relevant, provide additional screenshots/video:

The Bug Reporting Hub is to report only issues with 1st party developments (FS2024 without any 3rd party addons). If you have an issue with a latinvfr addon, you should report it directly to them.

I’m not in SU1. In the previous version, you only have to load a flight in LEMD T4. There are no more steps to follow. None of the jetways work. In T4S only some of them work. If SU1 has fixed it, thanks to Asobo for fixing it. But in the previous version they don’t work, neither with the default airport, nor with third party airports.

MSFS will only correct issues with their own products.
Issues that arise with addons must be brought up with the creator of that addon.
As such, these forums do not accept bug reports for those issues.

It’s not an issue of an addon, sir. Is an issue of MSFS 2024 default LEMD airport.

Could you provide a specific gate you are experiencing the issue ?, which aircraft you are using ?, are you activating the jetway using the “boarding passengers” option ?

Yes, my apologies and thanks for pointing out my error.
I somehow misread your earlier posts.
I do not see the issue either, this is normal FS2024, no Beta.

Well, I said “None of the jetways work”. They don’t work in any way, no matter which activation mode you use. Please try it in the “normal” version, the one before SU1, and you will see that none of the jetways at Madrid-Barajas T4 work.
It happens with all Aircraft I use: Inibuilds A330, Inibuilds A320neo, Inibuilds A321 neo, Fenix A319/20/21…

For me and all the people I talked to about this here and elsewhere, none of the jetways work in LEMD T4. Since day 1 of the simulator. I don’t have any addon installed in LEMD, or anything that could interfere, as the jetways in other airports work perfectly, it only happens to me in Madrid T4 (in other parts of Madrid the jetways do work, like in T3). I don’t know why they work for you, because if I load a flight in Madrid T4 now (in “no beta” version), the gateways do the same thing as always: nothing. And they do nothing, whether you try it with the default airport, or with third-party airports. The jetways at T4 do not work (only the ones in T4, the others in T1-T2-T3 work correctly).
Is it possible that having installed the beta has fixed the problem for you? I have never installed the beta…

I don’t participate in Beta’s, so my pics wouldn’t be affected by that!

This condition could come from any addon, not just an LEMD addon.
FS2024 reacts to addons the same way as in FS2020 in this regards.
To prove it is in the base sim you would need to start the sim in safe mode, and then check to see if it still exists.
Let us know!

Ok, I will do that and let you know.
But the only third party addon I have installed is the Fenix A319/20/21…

You have no scenery addons of any kind either in you Community Folder or enabled in “My Library”?

No, I don’t have any. Only GSX, that I forgot to mention it.

That might indeed be it!
Try without GSX, see if that helps.

Jetways are not working in safe mode either. I repeat, this happens only with T4 and T4S Jetways.