The ongoing problems with MSFS 2024 is obviously causing a lot of frustration in the community. This is a community who have spent literally tens of millions of dollars on this game so far. The almost complete silence from Microsoft and Asobo is extremely unhelpful in this situation. Putting out a couple of sentences saying they’ve heard there are some access issues and they’re working on it is woefully inadequate.
I would urge the community manager to understand - and to convey to the developers - that regular detailed updates are required in this situation. Regular meaning every 2-3 hours, detailed meaning specifically what has been identified and what fixes are currently in place.
How many people are working on it? What percentage increase in server capacity has been seen? What is being done about graphical glitches? Is this even acknowledged as a problem? What about the regional differences that have been raised by the community? That sort of thing.
This radio silence is NOT helping. I understand the team are busy, but so are the rest of us. They are a large team and I’m sure they can spare one person to give proper updates at regular intervals.
This is about showing some respect for the community, i.e. your paying customers, while you still have some.
I believe Microsoft/Asobo has been communicating quite well about the situation. Read the official posts News and Announcements, including a video with Jorg, Seb and Jayne stating what caused the problem.There have been other posts by the Community Managers within various problem-related topics. Besides this, you could have checked the XBox Status page.
This statement was only about the loading screen and server qeue problems.
Currently people are in the menus for hours, not being able to load anything in. I just tried again, nothing works. No statement about that either. Probably they are just waiting for server demand to come down.
EDIT: Just requested a Premium Deluxe refund. I will wait for updates and try it out on Game Pass from time to time
Well I guess your mileage varies from mine, or else you can see something I can’t see. I have seen the short video that everyone has seen basically saying they screwed up server capacity and other than that, there have just been a couple of extremely short statements - one saying that they’ll make a statement(!) - and the other saying that there are problems (no kidding!) and they’re working on them.
You will see I have suggested regular and detailed updates. Those are neither. Am I missing something? Is there some other location with detailed or regular information?
At this point I think the sales of MSFS 2024 should be halted like with Cyberpunk 2077 or Concord. I’m shocked that they are selling a product with so many bugs and bad graphics on XSX,looking much worse than MSFS 2020.
Yeah. they have told us things we need to know. It could certainly be better but then I don’t need someone to offer me assurances that their doing their job all the time.
Completely agree with this, and especially considering they are citing capacity issues as the reason people can’t access what they’ve paid for, while continuing to sell even more copies and make the problem worse.
I cited the Cyberpunk launch the other day as an example of how to handle a disastrous launch. That wasn’t as bad as this one, but the developers there were way more proactive in acknowledging and addressing the problem and as a result goodwill was essentially saved and it went on to be very well reviewed eventually and the DLC sold well.
They have? Like what? As far as I can see all they’ve told us is (a) there is a problem, which I suspect we may have already known; and (b) they’re still at work, which I suspect we may also have taken as read.
I don’t recall any useful information. Have I missed it?
Firstly thanks very much for your feedback regarding MSFS 2024. So far we have given a number of public updates on some of the trending issues since launch, including a recorded video from the development team:
We’ve also ensured to publicise these via our social media platforms as well as the above forum posts so that as many of our players can see these updates as possible.
Whilst I understand that you would like to receive updates every 2-3 hours as per your request, I’m afraid this currently isn’t feasible.
Please rest assured that we provide updates to the public as soon as we are able to do so, and we are constantly monitoring player feedback on a range of reported issues to ensure the development team are fully briefed on community reports.
To reiterate, we hear you all loud and clear, and appreciate every report that’s been sent our way!
Thanks for the reply. However, I have already addressed the supposed current updates, including statements that there will an update and the fact those things you’ve cited are just acknowledgements that there is a problem and “we’re working on it”, which is not in itself terribly useful.
Still, I’ve tried to help and explained to you what will improve goodwill and understanding in the community and given you an example of a good outcome in a similar situation where the right thing was done.
I’m sure you do hear us all loud and clear. Unfortunately we don’t hear you at all, we just hear silence where there should be an explanation of specifically what is being done to improve the situation beyond “we’re working on it”.
Microsoft as a professional developer shouldn’t mess up like this. They didn’t learn anything from the troublesome introduction of MSFS 2020. They are driven by deadlines and getting our money. The customer is an annoying bystander to them.
100% agree with this post:
There are so many issues, we noticed, and not one of them has been addressed. There is no official response, and we as a simmer noticed that too many items are broken, including bad graphics, broken planes, broken setup pages, and no default settings for yokes.
The launch day was a disaster, and we paid for a better application. Last night I had some stuttering issues.
I guess somebody will respond to all; I paid for the Aviator edition to maximise my experience, which is not happening.
I second this. First of all we got a product which is not (prime hours) or in the best case only working with a lot of hiccups and a lot of patience. Every customer paid money to receive a working product and we didn’t get a working product.
If we have a critical incident in our IT department we need to keep the affected customers and leading personal in the loop with regular updates not only confirming that there is a problem which is worked on (because that is obviously the case, I don’t need an update for that information) but also information on how and when everyone can expect it to work again like timeframes (not exact to the minute obviously), current analysis, involved parties etc.
I don’t expect that kind of detailed updates (even though it would be nice) but I would expect more updates other than the one 13 hours ago with “we continue to work around the clock”. Maybe also value your customers time please! We already paid money for a non working product, at least I don’t want to fire up the software each evening only to find out it doesn’t work. I would rather receive a honest message about the timeframe taking a few days longer. I can wait. I can’t understand the kind of communications in this whole debacle.
Sorry, but simply saying “We’re aware of the problems, and are working on it” and “We hear you” is NOT very helpful. We need a timeline, of when these issues will be fixed. Will it be fixed next week? Next month? Never?
It is day 3, and I am still missing several aircraft from 2020 that you said would carry over, including CRJ’s, AN225, and the Vulcan. The most y’all have said about it is it’s related to the server issue. When, if ever, will I get these added to my library in 2024? Y’all marked this issue as “solved” with the solution of “This is related to the server issues experienced”. It’s still not fixed yet, even though you claim the server issues have been improved.
This is not how you communicate with customers who, in some cases, paid $250 for aircraft they are not able to access, and you won’t tell them when they’ll be able to access them. Give us something besides “We understand your frustration, and are working tirelessly on resolving these issues”
They already said all they could say. They are working their buts off to provide an engineering solution to the server issues they were assured would not arise by the server farm team. “Oh, yeah, we can do that… piece of cake”… “Ohhhh, thatttt’s what you meant… we’ll get back to you when we figure out how to do that” is about the state they’re in. It’ll be a bit. There’s a ton of people working day and night to fix this, I assure you.
I can’t even imagine what more information you would need than what is obviously going on. It’s not like you just lost a $1M investment or something. Your dinner’s just not quite ready… but, hopefully, they’ll figure it out.
In the meantime, there’s always 2020 or whatever other game you might want to play, or maybe a movie with the kids? Or, heck, like so many others, maybe just writing that helped your anxiety? Good.
I don’t think they have honest communication. It’s better if they keep quiet, if they can’t be honest, there’s no need for more lies. When they logged in, Jorg praised them and the project, while no one else could log in. I don’t consider this normal, honest, factual communication.
For me, it would be normal if he said that the situation would improve in 1 month, because there are really big problems. In my humble opinion, the whole of MSFS 2024 is bleeding from several wounds. In fact, hundreds of users haven’t been able to play yet.
I haven’t been able to fly for two days, I haven’t seen anything from the simulator.
They can’t tell you when the situation will improve because they don’t know. Are you all asking them to lie???
Praising all the people who work for him is not a lie. It’s what good managers do. The team worked their buts off to meat a scheduled release date. Release dates get scheduled because it’s a huge machine, and they know they can clean up after. I can assure you all those people are really upset right now. Nobody likes to fail. They needed to know their management is behind them, especially in times like this.
That message praising all the people who worked on this was not meant for you.
Unfortunately, for whatever reason, they have no idea how to estimate how many players of this game are out there. It happens over and over.
What’s going on right now is obvious. When they have something to say, they will.
This isn’t new from Microsoft, they were well known for years for releasing software full of bugs and then relying on the customer to raise the issues. I am quite old and still recall haphazard release from donkeys years ago.
