Latest mandatory update cleared my accumulated hours in my profile

[AlfIKurt]

Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

yes

Brief description of the issue:

Was notified of the mandatory update upon starting the simulator and went to the content manager to allow it to be downloaded and installed.

Restarted the simulator and all 3,100+ hours of my accumulated tally had been wiped out–now shows “0HRS” and my logbook is empty as well.

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

PC specs and/or peripheral set up if relevant:

Build Version # when you first started experiencing this issue:

1.36.2.0 post latest mandatory update - 04/16/2024

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Do you have the same issue if you follow the OP’s steps to reproduce it?

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[DementedCorn327]

Is that solution could help ?:
https://forums.flightsimulator.com/t/pilot-profile-hours-1700h-flight-time-erased/532160/7?u=dementedcorn327

See also that post:

All settings and hours lost?!?

In most cases, this issue is resolved when you reset MS Store and reinstall Gaming Services. We usually see this issue when Windows Update is pushing updates also to Gaming Services. 1. RESET THE MICROSOFT STORE APP On your keyboard, press the “Win Logo” + “R” keys Type: WSReset.exe and press “Enter” A black window will pop up Wait until the pop up disappears and the Store comes up Reboot your computer 2. UNINSTALL AND REINSTALL GAMING SERVICES VIA POWERSHELL Select the Search icon on the ta…

[AlfIKurt]

No joy… I’m resigned to starting over at ground zero.

It’s a meaningless stat anyway…

[DementedCorn327]

Official topic with more troubleshooting steps:

[KNOWN ISSUE] Authentication/Insert Disc/Logbook Lost/Unable to sync with cloud etc

We are aware of the issues with: You need to set up your settings every time you start the sim Your logbook is showing 0 hours Your achievements have been reset to 0% You receive message “Please insert the Microsoft Flight Simulator Game disc” You receive message “Your Game License cannot be authenticated” You receive message “Cannot sync with Cloud” Any other account issues with authentication This issue is caused by Gaming Services and Microsoft is currently investigating it. In the meanti…

[AlfIKurt]

So sorry, but I’m NOT going to do any more “troubleshooting” for you.

Put some engineers on it and solve it.

I changed NOTHING and one day, something you sent me broke it. Develop the fix and send me the fix for it.

[DementedCorn327]

@AlfIKurt

Put some engineers on it and solve it.

As mentioned in below post, they are working on it. Meanwhile they find a definitive fix, they propose some workarounds that hopefully can work for a majority of users. Yes you need to spend some time to apply and test them, not the most entertaining thing I agree , but at least they exist.

Continuing the discussion from [KNOWN ISSUE] Authentication/Insert Disc/Logbook Lost/Unable to sync with cloud etc:

@DevilNumber1706

This issue is caused by Gaming Services and Microsoft is currently investigating it.

In the meantime, you can try the following troubleshooting steps to resolve the issue.