Loading Screen Music Intermittently Plays With Music Set To 0%

Bug Reporting Hub Miscellaneous
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The first part of the template is missing for me, copying from another thread:

  • Microsoft Flight Simulator 2020 or 2024: 2024
  • Version Build Number: 1.1.7.0
  • Game Platform (Example: Steam, Xbox, MS Store): Steam

ISSUE DESCRIPTION

Description of the issue:
I set the in-game volume slider for “Music” to 0% to turn it off, but during the loading screen sometimes the music still plays. Sometimes it does not. When it does, it is at 100% Master volume even though I have my Master set to 20% (making it extremely loud during loading and I’m unable to hear my friends in Discord).
I also just went to un-mute the sim in Windows Volume Mixer (I have to mute it during loading because of how loud it is) and there is no muted entry, there are 5 entries all un-muted, and the volume in the sim is working even though I had muted it during the loading screen. This might be related to this bug: [bug] No engine or cockpit sounds & multiple MSFS 2024 instances in audio mixer

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
No community mods

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Intermittently; possibly works the first time I turn on the computer, but I haven’t fully tested.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Load the sim, set Master volume to 20%, set Music volume to 0%, verify settings are working (volume reduces and music not playing).
  2. Exit the sim, wait for Steam to say “Play” instead of “Running”.
  3. Load the sim, see if volume settings are respected.
  4. If settings are working, continue steps 2 and 3. It shouldn’t take more than 1 or 2 restarts

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Not relevant, but currently none plugged in

[PC Only] Are you using Developer Mode or have you made any changes to it?
Have never used it

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
MSFS 2024 so N/A

[PC Only] What GPU (Graphics Card) do you use?
RTX 3070 Ti

[PC Only] What other relevant PC specs can you share?
Ryzen 7 3700X, 16GB RAM

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Music always plays, regardless of settings. Always at full volume/deafening. Tabbing out of the sim will mute it if ‘mute on focus loss’ is active. However, it will intermittently refocus itself by force and cause even more auditory damage.

Have tried muting in audio manager. However I’ve noticed when I do this, MSFS 2024 will suddenly excrete several 10s or 100s of secondary audio processes.

If relevant, provide additional screenshots/video:
•

4

Our team has been unable to reproduce this issue with the given information in the current retail build. IF you are experiencing this issue still, please let us know.