Marketplace INOP looking for help

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ISSUE DESCRIPTION

Description of the issue:

I have been unable to use MS marketplace to purchase the ATR72. I have been going back and forth with Zen support for three days and they tell me there is nothing they can do as I have tried ALL their suggestions. When I attempt to buy the purchase screen tried to load for a fraction of a second then closes. I get an error message “There is a pending transaction. Wait…if this problem continues contact support.” This is my first online marketplace purchase for MS2020 from day one. Zen assures me I have no pending transactions. I have logged out of both xbox and store accounts. I have changed my payment methods. I have changed browsers. I have looked at my TLS settings. I have cleared my data cache. Of note: when I scroll through all 276 aircraft in the marketplace, the ATR72 does not show. Using the search engine it comes rightr up. Tried buying a cheap airport. Same results.

Anyone else ever run into this? The premium ATR72 is ONLY available from the marketplace.

Surely this can be fixed.

Any suggestions.

Thanks!!!

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?

MEDIA

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[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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2

If you have a Zendesk Ticket already, that filing supersedes this Bug Report. You’re already in contact with the Resolving Team over there.

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But the OP states that Zendesk cannot solve the issue, therefore is posting here.

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There’s no resolving team here on the forums. If this was a standard Bug Report - the CMs would validate it and send it back to…Zendesk.

I wonder if the user should go to XBox Support as they own the Marketplace from a transaction perspective.

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I assume technical support already provided that article to OP but just in case: Marketplace issue: Another transaction is pending

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Thank you Demented and all. I have spent the past few hours going through the items in the list provided. I had NOT received any of this from Zen. I did not uninstall and reinstall faming services through the powershell. i know from biter experience these things cascade and I will end up with no access to MS2020. It’s how it works,

This is probably going to come across as a bit arrogant and I mean NO disrepect for the efforts the community here has helped provide. It is VERY much appreciated.

Next week I will be 70. i have been flight simming, mostly in MS for nearly 25 years pretty regularly. It frustrates and humors me at the same time that a nearly 4 trillion dollar tech services company cannot build a store front to take my money that works.

Or… someone would say " Mr. Customer, this is a complex issue, if you are willing to part with some renumberation we could set up an appoinment with a MS technician that has a hard time with the Kings English, remote into your computer and see if we can solve the issue for you.
BTW…thank you for being a loyal customer to both us and the entire flight sim industry these past few decades and spending coutless thousands of dollars to support us.

We appreciate you support.

Again… thanks folks. I’m just SOL on this one.

1 Like
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Some similar reports exist with different workarounds, hopefully one of them will work:
I cannot purchase anything from the market place another transaction pending
Marketplace wont let me purchase anything. Says there are pending transactions
Another Transaction is pending

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DementedCorn327… if I could I would buy you your favorite adult beverage and shout out a big thank you. I ran MSFS as Admin, then ran it not as admin, the transaction processed.

Truly… thank you Sir. Your efforts and attention are very much appreciated.

1 Like
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Really glad that one of the topic helped in resolving your issue :+1:. Enjoy the ATR !.
I have marked your post as the solution since it contains what worked and can help others users that may face the same issue.
Moved to User Support Hub since a solution has been marked.