This solution worked for me, by following this instructions I was able to make my purchase.
Thank you!
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Okay, even with Steam Overlay checkbox es enabled in both places on my steam app (āSteamā, āSettingsā, āIn-Garmeā from Steam main page and āSettingsā, āPropertiesā, āGeneralā MSFS 2020 pulled up in the Library), this was happening to me as well using a high end Alienware PC. I did 3 things.
- I put $25 in my Steam account from the Steam program because I didnāt trust the reliability of the interface with PayPal because I had had problems with it in the past purchasing a plane but not downloading.
- I changed the properties of Steam.exe and GameOverlayUI.exe in folder āC:\Program Files (x86)\Steamā to āRun as Administratorā. Note: When Steam started up it warned me to not use compatibility mode but I left it on anyway.
I could not purchase the Top Rudder 103 Solo on April 5, 2022. I did the two settings above on April 6, 2022, and still got the āPurchase is Pendingā multiple times as I tried shutting down and restarting MSFS 2020 multiple times. I even tried temporarily shutting off Malwarebytes anitvirus program.
- I had 3 external monitors connected besides the main monitor I use for MSFS 2020. I decided to disconnect all 3 of the external monitors leaving only the main monitor connected.
Today, April 7, 2022 doing all 3 steps above, I decided to give it another try. I even left Malwarebytes active. It finally worked. I was able to purchase download the Top Rudder 103 Solo as the Steam Overlay finally worked.
Conclusion: I donāt know if the monitors were the issue for sure or not as I read one post where it didnāt work and then mysteriously worked. I wish I would have tried purchasing today before disconnecting the other monitors but unfortunately I didnāt.
I disconnected the additional monitors because I had a rather obscure problem with multiple monitors causing a failure when trying to install āOculusSetup.exeā on my computer so I could do VR with my Oculus Quest 2. I tried for over a month installing the āOculusSetup.exeā program on my computer. Nothing worked to get rid of the installation failure until I disconnected all but one monitor.
Just saying, using only one monitor might help.
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Hello,
Iāve got the same problem. Iām on Xbox Series X. Today I bought almost 10 items from Xbox marketplace without any problem(!) finally I wanted to buy The Airport Islamabad and there i got my problem. I have paid by PayPal. I got the reciep from PayPal, so itās paid. But i canāt download Islamabad Airport. Iām getting that message what you guys said here before. Trying and trying downloading but nothing happens. Itās payed already by pp.
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Hi @SCHIESSBURGER,
Please see this post above for issues with purchases:
I think PayPal has a transaction limit but if you received a receipt, then follow the instructions above to contact Zendesk.
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Got the same problem. I was charged (bought with paypal) but the order is still pending and then it fails. Canāt buy anything else. Submitted a ticket to zendesk but got no answer yet.
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Same issue for me. Marketplace works fine taking the moneyā¦then hangs up my account with āpurchase pendingā and āpurchase failedā notifications. Huge amounts of āhelp instructionsā all over the place, which are either not applicable or donāt work. Just stuck in an error loop as experienced by others. Seems a common feature with this Sim, visually appealing āfacilitiesā which donāt actually work. I have only used the marketplace once before for third party software which was incomplete and second rate. I await action from Zendeskā¦
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I was having this issue on my pc version, and hereās what worked. Logged out of Xbox app and MS Store app. Rebooted and logged back in to both apps, then opened sim. I was then able to make the purchases without issue.
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Same here, I tried everything and at Zendesk there is nobody, the office is empty.
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Have the same issue. Contacted Zendesk, nothing yet. Did contact xbox and windows support. They recommended resetting / reinstalling the game. After the download of over 120 gigs problem still persists.
That happend on my PC. Today I tried the game on the xbox. Same issue! This gameā¦
Waiting for zendesk to get this sorted.
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For those that have contacted Zendesk and itās been over a week (business days), send a DM to @Jummivana with your Zendesk ticket number.
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I sent this to Zedesk to prompt them regarding my ticket:-
Hello Zendesk
Please indicate when I can expect my account to be unlocked from a ERROR āpurchase is currently pendingā banner and āpurchase failedā and āpurchase pendingā¦Switzerland Mesh purchase is pendingā notifications which I cannot cancel.
I cannot sign out of my account and back inā¦the Sim restarts to the above state and then runs as normalā¦so I cannot reset it myself, whatever your āhelpā instructions say.
The āMarketplaceā is locked out, on āanother transaction pendingāā¦
re the instructions belowā¦
I will not supply a pdf of my bank statement on privacy grounds. (my privacy that is)ā¦if such proof is required you can keep the payment with my compliments.
In any event the transaction will no doubt need to be cancelled and I will not attempt to use the Marketplace again.
yours etc
I received a response today and the issue is now resolvedā¦
They are trying !
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I had this issue. Account log out did not resolve so I opened a Zendesk ticket. They resolved it promptly (within 48 hours - which I think is pretty darn good)
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Have the same problem, the sad thing is, the sale ends tomorrow š„²
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Well Iām glad itās being handled Iām just sad cause I really wanted to fly the 777 and sale does end soon 
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The CaptainSim one? Count yourself lucky! (PS welcome to the forums)
Same issueā¦again!
Same issue
so what I did to fix this is right after I click on āBuy and Downloadā button I manually open Steam overlay myself (SHIFT+TAB is default) then it gives you way to add funds via Steam Wallet and it works
emphasized textThis topic has not been solved for everyone. I do not use Steam to purchase anything from the market p[lace. I have been locked out of the market place for more than 2 months now and I am really angry that I cannot take advantage of the sales and other offerings there. I know that I can purchase almost everything direct from the developer and install them myself but that doesnāt repair my lockout.
I, too, have been locked out for several weeks (PC store). The first post here was last February so this problem is five months old. Apparently only a few users are impacted so this is probably a very low priority bug. It could be that this bug cannot be duplicated.
I suppose I can wait for SU10 rollout to see it there is a fix since there wasnāt a fix in SU9.