Thank you for this report. We’ve moved your topic into the User Support Hub.
The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.
If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.
If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.
All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.
The OP might find it useful if you could tell him/her where on the MSFS marketplace (where he/her bought the addon from) to find the contact details to the developer.
Sorry, but you got duped by a “shovelware” developer. All of their stuff is garbage. Search here first before buying anything in the future to see what people think of it first.
Captain Sim is another well known dev of questionable quality, although some people do like their stuff just for the appearance. But don’t expect realistic performance.
As a rule of thumb, any add-on plane less than $20 is either just a reskinned version of another plane or is minimally functional, especially when it comes to complex airliners.
If you want the best, stick to devs like Fenix or PMDG, but they’re not cheap.
For anyone who wants to contribute on this issue, Click on the button below to use this template: