Actually, my fiber internet was out twice for work digging up and installing additional capacity. Twice they gave me credit (even though I told them I didn’t want a credit - just to know when it would be back up).
Some businesses treat their customers right, and are rewarded with loyalty aand positive word of mouth.
As for the current problems? I (and many others) warned you. It was clearly forseeable, a known risk, and you can still use the old sim while they get their act together.
It’s bin 1 big ■■■■ up after another with 2020 and 2020 update :
Every time same sorry, excuses, won’t happen again etc etc etc and to no one’s surprise nothing changes.
You have not been able to use it (at the moment) for one day… on the day of release…l where demand is at its peak. You have not lost £130, only when MS shrug and say we don’t have a fix and refuse to refund your payment are you actually out of pocket.
It is a frustrating delay at the moment.
In EULA doesn’t said it’s normal it doesn’t work on the release day, neither on Steam or Xbox. If it doesn’t work today, it means that can doesn’t work this weekend, or in holiday. We payed for be playing it today, but was a complete shame for Microsoft/Asobo, now we are wasting time here, while MS/Asobo remains silent, as nothing happend.
I am not really trying to say specifically what the EULA states, simply that people are (rightly disappointed, upset etc.) but also reacting like they have somehow lost out. Right now the biggest factor is people not being able to complete installation and use the sim. While it is not right, while it is somewhat annoying, people have not really lost anything other than time trying to install software. Perspective… if it goes on for days/weeks quite rightly demand a refund and kick up fuss if it were to be refused. The near demanding compensation for delayed use of the sim is almost cringy! Lol
This is not an indie game from a new and small studio, this is a blockbuster made by one of the biggest technology companies in the world. Flaws and bugs are ok, but non an outage of online services for almost 8 hours, with a lack of communications. This is not normal, people want to have fun with games, that can be buggy on day one, just need do be a MVP wich is not due the online servies outage.
I have game pass, but bought Aviator to support the game. Disappointed that after nearly 8 hours and 2kwh of power I have only experience CTD’s, but they’ll get it sorted. I understand game pass users love day 1 release, (i pay for that too), but it would have made sense to make day 1 aviator, day 2 Deluxe, Day 3 Premium, Day 4 game pass.
That would be accepted I’m sure, and it would have given the dev guys and girls time to scale the back end properly.
This is really sad. Big Business has convinced you that people complaining about a company taking their money while not providing the service they promised are displaying “entitlement.” They’ve conditioned you to accept their failure to deliver as somehow normal and acceptable.
Being patient and understanding when things go wrong is commendable. Good for you! But other people are certainly within their rights to feel they’ve been cheated and lied to when they’ve paid lots of money and not gotten what they paid for.
Then why don’t you use another sim that suits you better? You would be better off from what it seems, and the community would also benefit from it, so a win-win scenario.
If you bought the standard edition and MS was to refund you for the lost time, that would be 4.79 cents assuming it’s four years until the next sim release and things are working tomorrow.
I understand the frustration. There is no excuse other than that Asobo messed up bigtime and they should make a statement towards the community. They were very comvincing in their marketing strategy selling their preorders. And now they went silent.
However…let this be a lesson for the future: do NOT pre order!! Wait it out…
Im still flying 2020. No way im gonna tough 2024 for the next few month. I want to buy software that works and im glad i did not pre order.
Although my daughter never lets me be Remy, I’m always some girl rat. 
