MSFS2020 crashes on startup

Bug Reporting Hub Crashes (CTDs)
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ISSUE DESCRIPTION

Description of the issue:
When starting MSFS2020, at about 50% of loading (according to the blue loading bar at the bottom) the App crashes.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes, i emptied the community folder and uninstalled the flybywire A380 add-on. I also tried to reset the app in the windows/apps settings. No success, MSFS crashes both in safe and normal mode.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Until now, every time.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. removed contents in community folder
  2. removed flybywire addon
  3. tried to reset MSFS2020 using the reset function in the windows apps settings
  4. used the repair function in the XBOX app
  5. started the app in safe mode

[PC ONLY] FAULT BUCKET ID

If you experienced a crash on PC, sharing your Fault Bucket ID would be extremely helpful. You can learn how to find that ID here: How to find your Fault Bucket ID after a crash [PC]

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
only mouse and keyboard

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX11

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
RTX4090 24GB with nvidia driver 576.52

[PC Only] What other relevant PC specs can you share?
HP Omen, 64GB RAM, Intel i9-14900K 3.2Ghz

MEDIA

Please add a screenshot or video of the issue occurring.
That’s the latest screen that i see before it crashes. (started in safe mode)

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image1920×803 144 KB

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

The system event log shows:

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image1382×988 115 KB
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With Nvidia driver 572.16/572.42/47/60,70,83, 576.xx Nvidia app and DX12 selected in MSFS 2020 a CTD won’t occur.

However, with DX11 selected in MSFS 2020, using the same latest Nvidia driver and Nvidia app, a CTD will occur.

Until Nvidia fixes the application and Asobo MSFS 2020 please check what happens if you select DX12 instead of DX11 by manually editing cfg file.

To do this, you need to edit usercfg.opt file and modify the line
PreferD3D12 0

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Change the number 0 to 1

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and save the changes.

OR

If you need Nvidia app, optimize MSFS 2020.

OR

If Nvidia app installed go to:
c:\ProgramData\NVIDIA
delete folder named NGX

2 Likes
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Thank you, optimizing MSFS2020 in the Nvidia app did the trick. (i’m sure the other two would have done that, too.. )
Cheers

1 Like
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new drivers and optimizing did the trick for me

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Thanks so much for your help with this, I really appreciate people supporting issues!

Couple of questions on what you said…

If I choose the optimise MSFS route, do I need to do that every time, or just once and it’ll solve it?

Same question for deleting the NGX folder. Do I need to do this on every windows restart?

Would rolling back to a driver not mentioned in your post solve the issue more permanently?

Thank you!

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does any body know why msfs crash radomly no matter what

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This helped me! Thanks for posting! I almost gave up on 2020 and 2024 is still a mess for me.

1 Like
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You’re very welcome.