MSFS2024 stops completely after a few seconds after full loading! Pls help!

Bug Reporting Hub Crashes (CTDs)
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21

Update from my side. I opened a Zendesk ticket, submitted my “msinfo” data. I couldn’t get the “MSFSreport” as the game froze too soon.

I was told to do the following, in this order (if each didn’t work):

  1. Update my motherboard’s BIOS (fair point, but unlikely to solve) - done
  2. Reinstall MSFS 2024 after a clean uninstall - done
  3. Reinstall Windows - not a chance in hell

So, after doing 1+2 (and an Nvidia driver update to very latest), the situation is the same. It froze at 87% on first load, then on 2nd start I got to the menu before it froze, just like before.

However, one time I was fast enough to grab the “MSFSreport.txt” from the Advanced Options menu, so sent that back. On another load, I opened Free Flight and saw that the game thought I last few the C185F Skywagon. Well, I tried that when it first released, but I’ve since flown a few other aircraft after SU2 released. So it definitely looks like “old” data in my cloud save - and therefore likely that the cloud data is corrupt somehow.

I have reported back to Zendesk and asked if they wanted to do anything more with my case or my data before I do the cloud reset. Seems there’s no other option at this point. I am not going to reinstall Windows for this.

Meanwhile, I have saved my control profiles by making a copy of the “wgs” folder from my AppData path here:

..\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\SystemAppData

It contains randomly-named files which, when opened, are XML files for each controller and profile type. I might rename them to XML files and try to import them with the new SU2 control import feature. Might save me some rebinds once they are reset, IF they are in the same format.

Will wait for Zendesk before I do anything and report back later.

At this point, I have clocked up 60+ hours in 2024 but only 10 hours in the logbook. Pretty poor ratio!

22

Did this delete your career progress? Or any other settings?

23

Tried the uncheck the steam save files and got to set up, but once configured. No luck. $1500 of peripherals and cannot use them. Thanks MSFS. Fix the game!

24

I’m Store user. :slight_smile:

25

İ just heard back from customer support and had the following message. İ followed all the steps except the last about the cloud save so i guess I’m left with only that (despite people saying they’ve tried it and it still didn’t resolve the issue).

Thank you for contacting Microsoft Flight Simulator Support!

We are sorry to hear that you are experiencing crashes with Microsoft Flight Simulator 2024. We understand how this can be inconvenient and how it can affect your gaming experience, so rest assured that we will look into it to find a resolution.

If you are experiencing issues with loading and/or crashing etc. on your Xbox console. Try the following.

Disable all 3rd party add-ons by following the instructions in the article below (if you can launch the sim)
How to restore the sim to its vanilla state to troubleshoot issues

If the issue persists after ruling out conflicts with third-party add-ons, then continue with the steps below; after each step, try again before moving to the next step.
CLEAR THE RESERVED SPACE
Press the Xbox button on your controller to open the guide.
Highlight Microsoft Flight Simulator 2024, press the Menu button on your controller, and select Quit.
Once you fully quit the game, press the Xbox button to open the guide and then select My games & apps > See all > Games.
Highlight Microsoft Flight Simulator 2024, and then press the Menu button on your controller.
Select Manage game and add-ons > Saved data.
Highlight Reserved space
Press A then select Clear Reserved Space
Launch MSFS 24 again.

REMOVE YOUR XBOX PROFILE
Scroll left on the Home screen to open the guide
Select Settings
Select All Settings
Under “Account,” select Remove accounts
Select your account
Select Remove to confirm then Close

RE-DOWNLOAD YOUR XBOX PROFILE
Scroll left from Home to open the guide
Scroll down and select Add & manage
Select Add new
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox One console
Type the email address used to sign in to your Microsoft account/used to purchase Microsoft Flight Simulator
Enter your password.
Review the privacy statement summary, and then select Next
Select your Sign-in and security preferences
Check out how you look on Xbox, and then select Next
Choose your color, and then select Next
Note: The preference that you’re currently using at home appears with a checked box
Press the Xbox button on your controller to return to the Home screen
Scroll left from Home, find and select your gamertag, and then select Sign in
REINSTALL THE SIMULATOR

To uninstall Microsoft Flight Simulator 2024
Press the Xbox button on the controller
Select the Profile & system menu
Select Settings
Select System
Select Storage
Select Internal
Select Uninstall
Select Microsoft Flight Simulator 2024
Press Remove selected

To re-download Microsoft Flight Simulator 2024
Press the Guide button on your controller.
Select Xbox Home
Select Settings
Select Account
Select Download History
Select Microsoft Flight Simulator 2024
Select Download Again

Launch Microsoft Flight Simulator 2024, and try again.
DELETE YOUR CLOUD SAVE

As a last resort, you can delete your cloud save to try and resolve the issue you are seeing. Follow the steps listed in the article below.
How to delete a cloud save to fix some loading or crashing issues (Crashing on the identity screen, spawning inside buildings,…)

26

I’m not sure what the best way to report this kind of thing is but i believe the following posts can all be combined into a single post as the all appear to be addressing the same issue which began within the same time period:

27

Well, after giving up with all other potential solutions, I can confirm that clearing my cloud save has solved the issue instantaneously. No more crashing after loading. Ran the following in Command Prompt:

start shell:appsFolder\Microsoft.Limitless_8wekyb3d8bbwe!App -DeleteCloudSaves

2024 then loaded up and didn’t freeze at all. Got to experience the first time setup again. Settings are all reset.

At least it works now :upside_down_face:

To the woe of remapping control bindings…

Having saved the old “wgs” folder, with randomly named files which are all XML profiles, I tried re-importing one but it failed.

Comparing via Notepad++ a freshly-exported ‘default’ profile with the one I saved from the “wgs” folder, I noticed my “old” file (from the “wgs” folder) has a lot more sections vs the new file which I exported from my ‘fresh’ 2024. Wonder if they cleaned up the way control profiles are saved with one of the updates to make it more streamlined.

“New” XML profile on the left, “old” pre-reset XML profile on the right (most sections were collapsed to show only categories).

Pedal Profile Comparison Screenshot 2025-05-28 001620
Pedal Profile Comparison Screenshot 2025-05-28 0016202315×1279 382 KB

This was for my pedals. I don’t know why the old file has SO many categories saved as those controls would not have been mapped to my pedals. Could just be a difference between how the game normally stores profiles vs how it exports them, of course.

If the “old” files are really that much more cluttered, I may be better off remapping from scratch vs trying to reimport potential garbage. I just wonder if bad profiles could contribute to the freezing issue…

28

Having the same issue now in su3 beta. Anybody know how to save the controls configuration before hand so I don’t have to pull my hair out for a month?

29

Sounds very similar to my issue…