ISSUE DESCRIPTION
Description of the issue: When using the advanced feature to add displays/monitors, while it works as expected the first session - when I restart msfs-2024, the window on the left (usually Window 1) appears to be ‘squished’. It is still full-screen, but the resolution appears to be set to something other than 1920x1080. All objects are ‘squished’ to about half their height. Deleting the Window and try to recreate it does not correct the issue.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
No mods/add-ons installed in msfs-2024 yet, so yes.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Roughly 80% of the time. Once the window loses resolution, it will not correct itself. The work-around is to delete the relevant section from the UserOpt.Cfg file. The other work-around is to create a new window (Window 3) and use that for the session, which will work, but there is a chance that Window 3 will become ‘squished’ the next time I start the sim.
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
- Go to Settings, Advanced Options, add two new windows. The only customization I make is to set them to Full Screen, and I set Window 1 (or 3) to a horizontal offset of -90, and Window 2 to a horizontal offset of 90.
- Complete a flight. Shut down the Sim.
- Relaunch the sim, and start a new flight. Odds are, Window 1 (or 3) will be ‘squished’. Window 2 is never affected.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
[PC Only] Are you using Developer Mode or have you made any changes to it?
No
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12
[PC Only] What GPU (Graphics Card) do you use?
NVidia RTX 4070
[PC Only] What other relevant PC specs can you share?
Running three monitors, all 1920x1080. This problem does not occur with MSFS 2020 or other applications.
MEDIA
Please add a screenshot or video of the issue occurring.
(Window 1 showing the issue)
What I’d expect to see (from another window in the sim):
[END OF FIRST USER REPORT]
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