Multiple problems - license cannot be authenticated?

Discussion Hub General Discussion
1

Hi!

I am struggling with multiple problems, and I suspect now that they may have the same root cause.

So, the symptoms are:

  • Error message on startup, saying my lisence cannot be authenticated.
  • On the main menu, it says I’m online, but i cannot get a list of servers. It only says “Automatic”, and the loading wheel is spinning.
  • Live weather is not working.
  • I have a plane, purched from the marketplace, which is missing.

It seems that the problems are related to some connection/communication issue. I have tried reinstalling the sim, logging out, rebooting and logging in again, and to redownload the missing plane from the marketplace, but without luck.

Any thoughts?

2

First thing to try, open the Xbox app on your PC then log out and log back in again.

3

Thanks, but I have tried that as well. Logged out and in on Microsoft Store, Xbox app and FS2020. With reboot in between. No luck.

4

Try this troubleshooter:
https://flightsimulator.zendesk.com/hc/en-us/articles/360019114179-Microsoft-Store-version-Your-Game-License-cannot-be-authenticated-error-message

5

It worked! I have tried the first items on the lists multiple times, but I didn’t try to make a new Windows profile.

Since my original profile was connected to my Microsoft ID, my new profile had to be local. After making the profile, I could sign into Microsoft Store, and FS. All of the listed problems are now gone.

PS: I did not have to re-download FS, as I feared I’d have to. I just chose the existing FS-folder when installing FS on the new profile.

Thanks!

6

Nice to hear that it worked, and that it didn’t need a reinstall. :+1:
I had to do a reinstall a couple weeks ago, and I am still working on getting rid of stutters that I didn’t have before then!!