My last two attempted flights with PMDG's 737-800 have resulted in the game freezing and becoming fully unresponsive as soon as I level out at cruise altitude

User Support Hub Crashes (CTDs)
1

Have you disabled/removed all your mods and add-ons?

No

Are you using Developer Mode or made changes in it?

n/a - Xbox Series X

Brief description of the issue:

My last two attempted flights with the 73-8, both since latest beta update, have frozen the game right at cruise altitude. Cruise altitude was selected on the Nav Log screen in the World Map when planning flight, and also entered into the FMC when programming the flight in-sim.

Does not crash back to Xbox dashboard, just totally freezes. Will not respond to any inputs from my controller or joystick. Audio is either continuing, or looping, but unable to continue the flight in any way. Trying to use the launcher to go back to my Xbox dashboard does not resolve it. Trying to use the launcher to launch another Xbox game and then go back to MSFS results in the game loading up from the Asobo screen, flight gone.

Provide Screenshot(s)/video(s) of the issue encountered:

https://youtu.be/9qajkBKcK-Q
https://youtu.be/_RwjZBodruE

Detailed steps to reproduce the issue encountered:

Launch 737-800 at a scenery-intensive airport, cold and dark. Perform start-up procedures. Fly the flight plan.

PC specs and/or peripheral set up:

Xbox Series X, Honeycomb Alpha XPC, Honeycomb Bravo, Turtle Beach Flight Stick, Turtle Beach Rudder Pedals, Axair MIAP AP box, keyboard, mouse, Xbox controller

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

n/a

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

1 Like
2

Have you disabled/removed all your mods and add-ons?

No

Are you using Developer Mode or made changes in it?

n/a - Xbox Series X

Brief description of the issue:

My last two attempted flights with the 73-8, both since latest beta update, have frozen the game right at cruise altitude. Cruise altitude was selected on the Nav Log screen in the World Map when planning flight, and also entered into the FMC when programming the flight in-sim.

Does not crash back to Xbox dashboard, just totally freezes. Will not respond to any inputs from my controller or joystick. Audio is either continuing, or looping, but unable to continue the flight in any way. Trying to use the launcher to go back to my Xbox dashboard does not resolve it. Trying to use the launcher to launch another Xbox game and then go back to MSFS results in the game loading up from the Asobo screen, flight gone.

Provide Screenshot(s)/video(s) of the issue encountered:

https://youtu.be/9qajkBKcK-Q
https://youtu.be/_RwjZBodruE

Detailed steps to reproduce the issue encountered:

Launch 737-800 at a scenery-intensive airport, cold and dark. Perform start-up procedures. Fly the flight plan.

PC specs and/or peripheral set up:

Xbox Series X, Honeycomb Alpha XPC, Honeycomb Bravo, Turtle Beach Flight Stick, Turtle Beach Rudder Pedals, Axair MIAP AP box, keyboard, mouse, Xbox controller

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

n/a

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

3

I am having the same problem with Horizon 787-9 and LVFRA321

2 Likes
4

Just now when using A320NEO V2, this problem occurred again

3 Likes
5

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Today, PMDG had this problem again. It froze after taking off, and the GPU usage was 0%. The process could only be forcibly terminated.

6

Hi,

Had the same problem, I found if I press the windows icon on the keyboard MS2020 unfreezes.

7

Thanks for contributing to the thread, please make sure to vote as well! Sorry this is happening to you guys too. It’s been a little disheartening when trying to decide if I want to take all the time to program a fun flight when I’ve had them end like this lately.

8

Same issue for me on every flight I’ve had since initializing the beta. A fair bit frustrating with PMDG but I do appreciate the accessibility of the new A320 to quickly set back up midflight

9

This problem seems to be solved after I turn on the game mode on my computer. hope this can help you.

10

I’m on console currently with game mode + HDR enabled. But maybe I’ll try turning it off and back on to see if it fixes any issues

11

I’m using SU14 Beta, The PMDG 737’s movement and sound are normal on long flights over 8 hours, but all instruments in the cockpit have stopped and cannot proceed

I’ve had CTD symptoms since SU13, but I don’t know when these symptoms will disappear There is no sign of improvement at all

12

Here’s a video showing the 737 on Xbox Series X flying to and from payware airports - this was Wednesday evening, after the current beta build was released.

I’m not right, and you’re not wrong, but this is the smoothest flight I’ve had so far, and I fly a lot.

1 Like
13

The issue of freezing when inputting into the fmc is discussed on the Pmdg site. Some people have suggested a way to get around the problem but I must say that having tried it hasn’t worked for me but it may do go others.
Worth a try though.

14

Do you have the same issue if you follow the OP’s steps to reproduce it?

i have same issue even without following the sames steps. All my flight froze today.

Provide extra information to complete the original description of the issue:

many crashes when starting flight, then all my flights with pmdg 737-800 froze after a short time at cruze altitude

If relevant, provide additional screenshots/video:

2 Likes
15

Having the same issue. All the screens freeze in my cockpit or the autopilot stops working.

16

Did you apply the update that was just released?

17

I had this happen to me yesterday in the 737-700 (on PC) during the final throes of a SID from KOAK.

I am stuck waiting on an update, well now updates given the lag, via the Marketplace…

2 Likes
18

No - this behavior was addressed in an update released today? I will check now.

19

The update was for PC users today.

20

Let me add the update for PC is via PMDG Operations Center for non-Marketplace customers.

1 Like