Notification says update available, but content manager shows 0 under update available

[CaphollandX]

Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Yes

Brief description of the issue:

Since the Dune update (but without installing the add-on) I keep getting a notification that an update is available, and to go to content manager. But when it takes me to the content manager, the ‘update available’ count is 0.
I ignored this the first few times, thinking it may have been a temporary glitch in some boolean value. Then a couple of days ago new updates WERE available (including one for the Mitsubishi MU2). Once I installed the updates from the content manager, I figured this should clear the false ‘update available’ notification.
But the notification still appears every time I start FS2020, and the content manager still shows 0 updates available, as per the screenshots.

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

Run current instance of Flight Simulator without having installed the Dune add-on. See notification about update available. Click link to go to content manager.

PC specs and/or peripheral set up if relevant:

HP Victus laptop, Windows 11, FS2020 from Microsoft store

Build Version # when you first started experiencing this issue:

1.36.2.0

---

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

[SmotheryVase665]

Hi CaphollandX,
Although this addresses a slightly different problem try this fix from the Zendesk.
The only difference I’d suggest is that you rename the existing Content.xml file to Content.xml.backup, rather than delete it.
If the fix does not work, delete the newly-created content.xml file & rename Content.xm.backup back to Content.xml

[DementedCorn327]

Hi @CaphollandX,
I moved your topic to the User Support Hub User Interface & Activities that is more appropriate to receive support from the community.

I have found 2 similar reports. Maybe the 2nd one can help:

Notifications show update but in content manager

Did i miss any important update?

Main Menu Tells me to Check Content Manager But Nothing To D/L

Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it. Are you using Developer Mode or made changes in it? No Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section. Yes Brief description of the issue: I start MSFS2020 and at main menu the a…

[CaphollandX]

Hi @SmotheryVase665 . Thank you for the tip above. Unfortunately, when I go to the folder mentioned in the Zendesk ticket, I don’t see any ‘content.xml’ file to delete, so that solution won’t help.

@DementedCorn327 , thank you for the related tickets. Honestly, I did attempt several searches for my issue, with no results. I salute your searching skiils!

[SmotheryVase665]

No problem. I find the location of all the various MSFS folders hopelessly confusing. It takes a while to learn where they all are (and then I tend to forget when I do eventually find them!). On my system I have two “AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe” folder locations!

Did you install MSFS on a different drive? For example, I installed on my D: drive.

The location of your screenshot is here, I think:
C:\Users<YourUserName>\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache

But if you installed MSFS on a different drive, you’ll find the folder under here, based on my experience on my PC.
D:\WpSystem<Some-super-long-Alpha-Numeric-folder-name>\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe

If you can’t find it, search your folders for “WpSystem” & see if that directs you to the right place.
Hope this helps!

[CaphollandX]

@SmotheryVase665 , I do have it installed on my D: drive, so I looked and found the ‘WpSystem’ folder, but that’s giving me the same view under ‘LocalCache’ as my C: drive path, with no ‘content.xml’ file (and yes, I have ‘show hidden files and folders’ set to true):

In the meantime, the 2nd thread mentioned by @DementedCorn327 contained a tip about looking for ‘partially installed’ add-ons, which I found and deleted, and that appears to have solved the problem for now.