Passenger loading system: seat-by-seat interface and 3D passenger model spawning issues

Bug Reporting Hub Aircraft & Systems
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1

:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

1.1.9.0

  • Game Platform (Steam, Xbox, MS Store):
    MS Store

:white_check_mark: ISSUE DESCRIPTION

  1. Description of the issue:
    Seats tab under mass and balance page of aircraft tab in EFB doesn’t seem to work properly or consistently in multiple planes, including the citation longitude

  2. If applicable, which aircraft is experiencing this issue:
    All tested planes with >2 seats that support the new 3D passenger models. Longitude, Baron, Bonanza, new King Air, both Cirrus planes, Cessna 172, 404,400, 208, etc.

  3. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
    yes, yes

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)
seat-by-seat interface is always malfunctioning. 3D models fail to appear upon loading if flight is started cold and dark

:white_check_mark: REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

  1. Load cold and dark in the Longitude (or other plane that supports 3D passenger models)
  2. Bring up page on EFB. Attempt to add weight to seats and click “load in aircraft”
  3. Observe that total mass reverts to what it was before you attempted to add the weight. Blue/white circles/squares representing seats behave oddly. Sometimes clicking “load in aircraft” empties a seat you tried to fill already.
  4. Slide Quick fill to the right and click “load in aircraft”
  5. Observe that 3D passenger models do not appear
  6. quit to main menu, start new flight on any runway
  7. Slide Quick fill to the right and click “load in aircraft”
  8. Observe that now, 3D passengers appear inside plane

:white_check_mark: YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

  1. What peripherals are you using, if relevant:
    not relevant

  2. [PC Only] Are you using Developer Mode or have you made any changes to it?
    no

  3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?

n/a
5. [PC Only] What GPU (Graphics Card) do you use?

3080FE
6. [PC Only] What other relevant PC specs can you share?

:white_check_mark: MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
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2

So after some fiddling around, I’ve figured out that passengers can be loaded correctly (but only in a subset of planes) by using the “quick fill” slider and then clicking “load in aircraft”. The issue remains where trying to do this manually (or should I say, not so quickly) by clicking on seats and entering weights does not have the desired effect.

It’s entirely possible that this is somewhere between a bug per se and just really counterintuitive UX; “quick” fill does imply that using that slider is optional.

3

Another thing I figured out last night – passengers only spawn-in if the flight was started hot on the runway – if you start cold & dark, no amount of fiddling with “quick fill” and “load in aircraft” causes them to appear. The weight of the aircraft will adjust correctly, but the 3D passenger models never appear in the aircraft. This seems like a bug that should be relatively easy to fix in the next patch…