Passenger missions do not contain any passengers

[Matvalicious]

ISSUE DESCRIPTION

Description of the issue: Most of the time, when doing passenger missions on a 737 Max, there are no passengers. In the EFB, the passenger count would be 0. Loading passengers instantly completes (as there is no-one to board the plane at all.)

The strange this is that I’ve had passengers on some missions. One of the very first missions I did after getting the 737 was EBBR-DGAA and I’ve had passengers there. After that, nothing. Today I did OMDB-EDDF with an empty airplane. Even on short trips where there’s a lot of weight to spare, the EFB will more often than not load 0 passengers. Breaking immersion.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

In the vast majority of Passenger Missions

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1. Start any Passenger Mission in the 737 Max.

2. Notice the lack of passengers.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12? -

[PC Only] What GPU (Graphics Card) do you use? AMD 9070 XT

[PC Only] What other relevant PC specs can you share? AMD 5800X3D, NVME drive, 32GB DDR4 RAM, OS: CachyOS (Arch Linux)

MEDIA

Please add a screenshot or video of the issue occurring.

[madeinblue]

What is your character quality setting ?

Setting character quality to low = no passenger

ISSUE DESCRIPTION Description of the issue: There is no passenger spawning if the character quality setting is on low, it only spawns if it’s set to medium or higher The good setting for disabling passenger should be: Character quantity = Disabled/Off FREQUENCY OF ISSUE How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time REPRODUCTION STEPS Please list clear steps you took in order to help our test team reproduce the same issue: Set y…

[Matvalicious]

@madeinblue

They are set to High. But shouldn´t the EFB at least tell me there are passengers on board? It will usually just say 0.

And I’ve had passengers before without changing settings. I’ll see if I can grab some screenshots tomorrow.

[madeinblue]

Yep it should at least be displayed on the EFB, so probably a new bug..

[Matvalicious]

All right, at the time of writing there are a few missions in EDDV, where me and my 737 are currently lcoated:

Let’s take the mission to Gran Canaria for example. It’s the one I would take because of the medium/high flight time and payout.

Opening the EFB, there are 0 pax for this mission:

Going to the Mass and Balance section, I can´t even go to the Seats page

Changing the payload to as little as 228lbs (the smallest increment I could manage in the slider), suddenly gives me 1 pax

Moving the slider a tiny bit to the right give me 3 pax. But that number remains the same all the way through the max payload:

But, if I then go Accepting the Mission, then going to Manage Aircraft in order to fuel up, I can confirm that there is absolutely 0 Passengers and Cargo load:

And this is the same for all missions spawning at this airport. Not one of the Passenger missions has any actual passengers on board.

And I for sure have had passengers on some of my missions before. As mentioned, the first very flight I flew with this airplane was filled to the brim with passengers, but for some reason now ALL missions have 0 passengers and cargo for me. I’m flying completely empty airplanes back and forth, which is kinda immersion breaking with all the Flight Attendant prompts throughout the flight and the Passenger Score at the end.

[PedroACE2559]

Are you using VR? For VIP missions there has been a known bug for a long time.

VR - No passengers in career mode for VIP company

Solved the problem. Its a VR bug. If you are in VR mode when you call for passengers, they will not show up (the animation of them coming to the aircraft doesn’t happen either). If you start in normal mode and call for pax, you will see the animation and they will get in. Activate VR mode after that and boom, they are in the aircraft. [proof of life]

[Matvalicious]

Doing a free flight with this airplane has similar issues though. You can never load more than 12 passengers on this airplane:

You can even reproduce this issue outside of the sim on https://planner.flightsimulator.com/

Try to enter any pax number higher than 12. You can´t. No matter how much fuel or cargo you are carrying.

The Seat configuration is all whack as well:

[Matvalicious]

Not using VR, but I don’t see how that could impact this, as the EFB and Manage Aircraft are also showing 0 passengers and cargo.

[BigCow74]

Unrelated to your specific bug, but why do they show mission payout credits in the Passengers and Cargo weight rows of the EFB? Why is everything mission related still so sloppy two years after launch?

[Matvalicious]

Also, on my first mission I was able to request pushback and a tow vehicle would actually push me back and then I would get clearance to start engines. But now, no matter which airport I take off from:

I get this message and am skipped to taxi with the engines running and all of my already configured Avionics lost and having to be reconfigured.

[madeinblue]

Careermode: Many Airports trigger Airporterror warning and teleporting of big planes

ISSUE DESCRIPTION Description of the issue: In career mode the game decides where you spawn and which Airports offer certain types of mission. Especially with big jetliners you often end up getting the airporterror warning. You are either spawned right on the runway with running engines in one case OR get a groundservice error upon pushback and are teleported also. In both cases the immersion is broken and the satisfying moment of starting your engines is taken away from you. Please check if an…

And I don’t thinks that “Fuel and payload” tab on the in-game efb is related or synchronized with the payload of the career, for me It has always been unusable since the release

Concerning the “Fuel and payload” tab in the aircraft selection It’s never showing how many passenger or weight it will load (for passenger transport at least)

There is (on my knowing) no possibility to see how many pax will be boarded until you ask for boarding via the ATC pannel

[Matvalicious]

So bottom line, a whole lot of confusing stuff that don’t match between Career and Free Flight

Hopefully, SU7 and the new EFB will address these issues.

[DementedCorn327]

Moved to User Support Hub since a solution has been marked.
If you think an enhancement is needed for passenger loading process feel free to create a wish in the Official Microsoft Flight Simulator > Wishlist (if no existing one). And/or if you think there is still a bug based on @madeinblue input (that can be different from what you initially reported here) you can always created a new report in Bug Reporting Hub > User Interface & Activities .