Difficult to understand how they might not be able to say much about it. They have supposedly been investigating it for five days. There is a thread on the forum with 700 replies and 300 votes. I’d have thought would be able to say plenty about it.
At the very least, I hope they will confirm whether the logs are stored locally, and therefore cannot be recreated if they have been lost.
They should also be able to suggest what those people who have not yet lost the logs can do to protect them in the event they do lose them.
Finally, and far from least, they can talk about why they have not in any way engaged with the community about this issue for 5 days.