Procedure to solve an issue step by step

Official Microsoft Flight Simulator News & Announcements
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1 - Check our Known Issues page

  • Known issues that are impacting the most users are listed here.

2 - Check our Zendesk Article

  • The knowledge base contains many troubleshooting steps and solutions for common issues. Use keywords or search for specific error codes. It’s important to follow each step to successfully solve an issue.

3 - Check the General Discussion & Community Support section

  • Knowledgeable Community Members may unblock a situation for you.

4 - Check the Bug Reports section of the forum

  • Other Community Members may have experienced similar bug as yours. Search for a thread specific to your bug and contribute by adding relevant information along with your vote.
  • Duplicates will be merged, deleted, or closed.
  • If there’s no existing thread discussing the bug you are experiencing, restore the sim to its Vanilla state then try again. If the bug persists, create a new thread using the template provided.

5 - Send a support ticket to Zendesk

  • If your new thread didn’t attract too much attention or if the solutions suggested by the Community didn’t help, submit a new request to reach out the support team via Zendesk.
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