Those that have the Reverb G2 and AMD motherboards are likely to have faced issues of non connectivity, black screens, blue screens, sound output switching or sound drop out. I’m talking WMR codes 7-13 4-1 and no doubt a few more.
The solution which still applies under warranty for all G2 owners is to get a rev 2 cable from HP. It is the one they use in the Omnicept headset and has a larger psu with a power button on it. I received mine today and for the first time can use my G2 in any USB port and so far have had no issues.
The link below is from the hp support forum and has been closed as solved following this advice (not me, I am very grateful to the person that highlighted it).
I think HP support agents are now aware of the situation and will deal with it quickly. I went through the shop I got the headset from as HP here in Germany is very difficult to get through to the correct department. The guy at the store said the HP agent knew exactly what the problem was and sent the new cable straight away.
Someone has now released a YouTube clip explaining this solution.
It seems such simple thing to just have a device work properly but after such issues with the old cable (5 exchanges) it feels great to just simply plug it in with no issues. I was getting the initiazation of VR failed error on occasion with the new cable but not since removing the adaptor and going straight to the usb-c port. It’s been 3 weeks now with the new one.
For me, HP support experience in Germany was very positive. I’ve opted for the German language phone service though, to prevent ending up in an Indian call center. No need to get through to another department or anything, the agent on the phone just wanted to know my serial number, name and address, then checked the stock and sent out the replacement cable the same day. Works perfectly fine now.
Same here, absolutely fantastic support from HP (also Netherlands). Cable was on back-order but it arrived two days later. Haven’t had an issue since (now 3 weeks since getting the new cable)… They requested to return the defective cable to be able to recycle parts. That, I think, is also very positive!
I had the same issue but only realized it now after switching to a 3080 TI. Previously I used the USB-C port on my 2070 Super FE and newer realized there was an actual issue with the motherboard/cable combo. I simply didn’t use the USB ports on the MB.
Just got a new cable from HP support and they were tremendously helpful! Got it in one day with DHL.
I ordered a new V2 cable under remaining 3 months of warranty. Took a couple of weeks to get. I can confirm that now my Ryzen 9 system is finally capable of recognizing G2 directly without external powered USB3 hub or a PCI USB3 card that I’ve been using before.
I received my new cable today, still no fun. Get a 108 error and Stream VR cant find my G2. I think I will give up now. I have a Asus ROG STRIX E- Gaming x570 with a Ryzen 9 3900 CPU and a Geforce Nvidia RTX 3070
15 mins on HP support with the nicest gent, after questions asked told me a replacement V2 cable is on the way. No hassle at all. Who are these people saying HP is unhelpful? Only 2 months left on my warranty too. Thanks HP.
Only thing hardware updated which you cannot get to G2 rev1 is cameras which have slightly better tracking volume (important for standing games with controllers)
Gaskets you can have from aftermarket and probably HP gonna sell them also separately.
Cable you can get for free if you have warranty.
Software changes related to WMR are in Win11 and will come to Win10 in November.
I’m just writing here short summary, since there are crazy complaint topics on Reddit happening.
Like for example “I bought G2 recently, they ripped me off releasing updated version” - and some other stupid complaints
I got my G2 delivered today and its been a total nightmare trying to set it up with my AMD ROG chipset. The headset keeps on cutting out continuously. I’ll need to phone HP tomorrow and get the new cable. I was hoping my headset would ship with the new cable but sadly not.