UPDATE 0835 UTC: We are aware of players still reporting issues being able to launch MSFS 2020 and MSFS 2024. This is still being investigated, and we will provide further information as it is available to us.
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We are monitoring scattered reports of some players not being able to launch MSFS 2020 and MSFS 2024 and getting the following error message after the splash screen with the company logos.
We have escalated this issue internally and will provide further information when it is available. Based on our own internal testing, it appears inconsistent, with some of our team members getting the error and others being able to launch the sim normally without issue.
We apologize to anyone experiencing this error and thank you for your patience as we work to resolve it.