Server Connection Problems - XBox App, MS Store, "Insert Game disc"

[SergeantXA320]

Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

YES

Brief description of the issue:

Since weeks I get the “Insert game disc…” error, which can be resolved most of the time when following the advises on the famous Zendesk page. But it comes back very frequently. Most of the time the XBox APP shows an error “with your account”, with the option to resolve now. But it does not resolve anything. The message comes back.
This is reported various times by many users undependently from where they live.

Provide Screenshot(s)/video(s) of the issue encountered:

Imagine the “Insert game disc” screen.

Detailed steps to reproduce the issue encountered:

Start MSFS

PC specs and/or peripheral set up if relevant:

Build Version # when you first started experiencing this issue:

Before Simupdate 15 and continuing

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For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

[CCM200]

Do you have the same issue if you follow the OP’s steps to reproduce it?

yes

Provide extra information to complete the original description of the issue:

This is reported various times by many users undependently from where they live.

If relevant, provide additional screenshots/video:

[CCM200]

Can you take a closer look at this problem and find a definitive solution? It’s becoming frankly annoying, especially since this problem has been reported for a while.

[DementedCorn327]

Hi @SergeantXA320 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

[DementedCorn327]

Are you using Xbox or ms-store version ?
There is another support article for that issue:

[KNOWN ISSUE] Authentication/Insert Disc/Logbook Lost/Unable to sync with cloud etc

We are aware of the issues with: You need to set up your settings every time you start the sim Your logbook is showing 0 hours Your achievements have been reset to 0% You receive message “Please insert the Microsoft Flight Simulator Game disc” You receive message “Your Game License cannot be authenticated” You receive message “Cannot sync with Cloud” Any other account issues with authentication This issue is caused by Gaming Services and Microsoft is currently investigating it. In the meanti…

If it is still does not help, I would recommend to create a zendesk ticket to get direct support from the technical team: https://flightsimulator.zendesk.com/hc/en-us/requests/new

[DementedCorn327]

@SergeantXA320

MS and Asobo are ignoring this problem

In the above topic I mentioned, they acknowledged the issue and investigating it, not ignoring it:

@DevilNumber1706

We are aware of the issues with:

• You need to set up your settings every time you start the sim
• Your logbook is showing 0 hours
• Your achievements have been reset to 0%
• You receive message “Please insert the Microsoft Flight Simulator Game disc”
• You receive message “Your Game License cannot be authenticated”
• You receive message “Cannot sync with Cloud”
• Any other account issues with authentication

This issue is caused by Gaming Services and Microsoft is currently investigating it.

If troubleshooting steps don’t work for you, feel free to open a zendesk ticket to get direct support from the technical team: https://flightsimulator.zendesk.com/hc/en-us/requests/new