Dev teams at Asobo are investigating this issue. If you want to participate in the investigation, you can send us a ticket via Zendesk.
https://flightsimulator.zendesk.com/
Before sending the ticket, make sure you set your sim to Vanilla to rule out any conflicts with 3rd party add-ons.
How to restore the sim to its vanilla state to get back in game – Microsoft Flight Simulator Support (zendesk.com)
On the ticket, include the link to this forum thread, so we know we are troubleshooting this specific issue.
Also, add your DxDiag and MSinfo to your ticket, so we can see if there are any common nominators on different systems that could help us pinpoit the root cause for this issue.
HOW TO GENERATE A DXDIAG
- On Windows, select Start and enter “dxdiag” into the search box on the taskbar. Select dxdiag from the results.
- In the tool, click on ‘Save All Information’ and wait a few seconds
- Save the file as a ‘Text File (*.txt)’ on your desktop
HOW TO GENERATE A MSINFO
- Open a Run command box. To do so, press the Windows key and R key at the same time.
- Alternatively, search “Run” in your Start menu’s search bar.
- In the Run window’s dialog box, type msinfo32 and click OK.
- When the System Information window opens, give it a moment to pull information from your system. You’ll know it’s done when you click through the menus on the left and see information for each of them.
- Keep “System Summary” highlighted
- Click File, then Export…
- Do not choose File, then Save as. This will create a very large file that you may not want on your system, and our system has a file size limit that might reject it.
- Name your file something simple, like “mymsinfo”, and make sure it’s saved as a text (.txt) file.
- Save the exported file on your Desktop or your My Documents folder.
- It can take a minute or two for the file to export and save.