Thanks to @PinkPanteees for clarifying that they’ve had this problem since before the past few days.
That means everyone of the 9 folk who are having this issue which only started in the past few days, have listed their internet connection as being a fast fibre connection with LAN to the router. Of course this is a tiny number of sample points but hey it’s suspicious!
ETA: just to be clear I’m not suggesting that if this is the problem that it’s being done deliberately. It may be a general configuration change made by admin at the CDN to prevent too many TCP requests per second perhaps? Not even directly related to Asobo and MSFS. We’re just experiencing an unfortunate side effect. All this is just guessing by me of course.
Same situation here, CTD when loading a flight for one week now. I’m not used to having a CTD when starting a flight. Items in my community folder don’t seem to be responsible for this.
When it’s possible to launch a flight, I can have CTD 10mn after take off :')
Location : South of France ; very good connection (no wifi)
Don’t know if you are replying to me but my post above was specifically to AlienWater.
(The ‘reply to’ handling in this forum software is poor! I’m sure that sometimes it misses out the icon showing you’re replying directly to a post).
ETA: Definitely broken! I included your quote when I first created this reply. Not only did that quote get automatically deleted it also isn’t showing the reply to icon.
On the ticket, include the link to this forum thread, so we know we are troubleshooting this specific issue.
Also, add your DxDiag and MSinfo to your ticket, so we can see if there are any common nominators on different systems that could help us pinpoit the root cause for this issue.
HOW TO GENERATE A DXDIAG
On Windows, select Start and enter “dxdiag” into the search box on the taskbar. Select dxdiag from the results.
In the tool, click on ‘Save All Information’ and wait a few seconds
Save the file as a ‘Text File (*.txt)’ on your desktop
HOW TO GENERATE A MSINFO
Open a Run command box. To do so, press the Windows key and R key at the same time.
Alternatively, search “Run” in your Start menu’s search bar.
In the Run window’s dialog box, type msinfo32 and click OK.
When the System Information window opens, give it a moment to pull information from your system. You’ll know it’s done when you click through the menus on the left and see information for each of them.
Keep “System Summary” highlighted
Click File, then Export…
Do not choose File, then Save as. This will create a very large file that you may not want on your system, and our system has a file size limit that might reject it.
Name your file something simple, like “mymsinfo”, and make sure it’s saved as a text (.txt) file.
Save the exported file on your Desktop or your My Documents folder.
It can take a minute or two for the file to export and save.
Can I respectfully ask for you to also instruct folk to include their connection speed when they submit their zendesk ticket (i.e. add that to your instructions above). I’ve had a quick look at the msinfo32 dump and it does not appear to include that information which may be helpful to your investigation.
Everything I’ve experienced has already been reported multiple times in this thread so no need to repeat it all. I did complete a Zendesk ticket the other day so, hopefully, we’ll see movement on this problem now.
Thanks for informing us
I wasn’t specifically asked for it, but perhaps it’s in the files sent?
I can add it to the ticket that’s still open if you lik ( Request #200968)
Switching off the Weather layers from the World map fixed the persistent CTDs while using/zooming the map. I also installed this mod JayDee´s World Map Filter Presets for Microsoft Flight Simulator | MSFS. I used also the “World Map Filter 03- All But Weather”, but I edited the NAVAIDS / RNAV / Airspaces out of it, to have the default appearance at startup, just without the weather.
You find the edited version attached. Replace the file in JayDee’s mod after you renamed it to only “WorldmapFilters.xml” (without the “.txt”). WorldmapFilters.xml.txt (12.1 KB)
I thought it was just me missing it when I filled in the ticket and so felt a bit embarrassed when I posted above but I’ve just attempted to create a new zendesk ticket and it definitely doesn’t explicitly ask for connection details.
However you can see the data fields unpopulated (of course) when you look at an already entered ticket. @DevilNumber1706 can you assist on how we get the ticket UI to ask for connection details.
