Sim Update 13 Installation Investigation

UPDATE (2023-09-29 @ 1715 UTC)

Thank you for your patience as we work to resolve the installation and download issues that occurred at the release of Sim Update 13. Click here for an update and steps to help get you back to playing the sim.

UPDATE (2023-09-29 @ 0430 UTC)

Our support team is making progress with this issue. While it is not fully resolved yet, we are starting to see improvements on our end. We are still working to restore normal service, but players may notice that Sim Update 13 installs successfully now, although possibly at slower download speeds than you may be used to. We thank you for your continued patience as we work to get this fully resolved.


We are seeing reports from players mentioning slow download speeds when installing Sim Update 13. We are monitoring this situation closely and currently investigating. We will provide an update when we have more information to share. Thank you for your patience. Discussion Topic: [Polls] Sim Update 13 ( Discussion