I’m not far behind you!
Me too…45. 
Microsoft just basically showed me the door. Said MSFS is NOT a MS product and they can’t do anything from me. MS in the product name just means it’s “meant to run on MS Windows”, apparently.
They told me I need to deal with Asobo directly via ZenDesk to get what I purchased.
So looks like I’ve been fleeced out of my money plus the accumulated MS Flight Sim credits I had gained from past purchases.
Not a MS product wtfwtfwtfwtfwtfwtfwtfwtfwtf???
I’m into my 7th call to them now. Doesn’t matter where I go through the voice mail tree, I end up wiht an automated message saying “Our support has moved online. Access support via http://aka.ms/” and I get hung up on.
I know someone who works at Asobo, do you want me to contact them with the subject link?
That would be greatly appreciated. With how overwhelmed ZenDesk is, I doubt I’ll hear back from them in any reasonable time frame, if at all.
Okay, I’m not promising you anything, I’m sending him a personal email immediately, you never know …
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So a recap:
- Steams says the transaction on their end for the “MS Flight Sim Credits” was successful. They delivered the digital goods I bought from them - virtual currency
- Steam says Microsoft have already claimed said virtual currency for my purchase, so they can’t refund my money. My issue is with Microsoft, who handle said transactions
- Microsoft tells me that MICROSOFT Flight Simulator is NOT a Microsoft product and I need to take up the issue either with Steam or Asobo directly
- Steam have already shoo’ed me away, as have Microsoft. I have only Asobo left as my final line, or just consider my money lost.
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No problem, I give her the link, she will pass it on to whom it may concern.
Thank you. I appreciate this.
As far as the MS support girl was concerned, there’s no record of the purchase on the MS Store, so there’s nothing MS can do to refund.
And to be clear, I don’t want a refund. I want my Premium Deluxe edition I paid for.
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Mail sent with subject details and link. 
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I’ve spent a lot of money on this sim so far. Both directly and indirectly. I bought the base edition. Then bought both Carenado planes from the market. I bought the San Diego KSAN scenery (because I fly out of there a lot). And would likely buy more as well. Never had an issue with the in-game marketplace before with adding funds via Steam.
As indirect purchases, I bought a Logitech X56, rudder pedals, Multi-Panel, and Switch Panel. I also bought a 34" Acer Predator UWQHD monititor to enjoy my flight sim experience even more.
So it’s not that I’m poor or have no money to spend. Quite the contrary, I can afford to spend onwhatever goodies in MSFS I may want. I just expect product for the money I spent. And if this is indicative of the support we get from using the in-game store, I’ll be very hesitant to spend money there in the future.
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So are Steam now ignoring their long-time refund policy of providing a refund if you haven’t played the purchase for a fixed number of hours, just because it is an MS product?
It’s not quite like that. I understand Steam’s side of this.
I didn’t purchase a “playable product” from Steam. Had I purchased it in the Steam store directly, that would have been a different situation. I purchased DLC from MS via the in-game store.
Steam didn’t sell me the Premium Deluxe Bundle. What they sold me was “MS Flight Sim Credits” that are used in the in-game store.
- Steam delivered said credits
- Microsoft cashed in said credits
- Asobo’s in game store failed to deliver the content I paid for
So in the end, neither Steam nor Microsoft want to touch this one. I sort of see and agree with it from Steam’s perspective. They delivered virtual currency that was already spent according to their records, so they can’t refund.
The response from Microsoft support is far more puzzling. They’re clearly the ones cashing in the credits, but since it goes through Asobo’s in-game store, MS support reps don’t have visibility on what’s purchased in game. But claiming that MSFS is NOT a Microsoft product is quite strange.
So that leaves only Asobo to make this right. And I’m not holding my breath on that one.
We will see the answer, it is not an email to a support service but to an Asobo staff member.
In any case, I’ll keep you posted on the rest.
I have confidence your contact will pass the information on within the company. I just have little trust that department will not jus try to wash their hands of this and try to steer me back to Steam or MS, if they bother to do anything at all.
Their ZenDesk page does clearly state that Asobo doesn’t handle requests for refunds / cancellations for purchases made from Steam, MS Store, or in-game marketplace. It seems like a handy little loop set up to guarantee no one gets money back.
Again, I don’t want my money back. I want what I paid for.
As long as they have your gamertag and email linked, that shouldn’t be a problem, at least in practice.
Hopefully she has an arm long enough to jump in on the topic somehow or get in direct contact with you.
Just one more thing, if you go on Sign in to your account with your MS account, do you see the flight sim credits?