Stuck on Customize Identity

I’ve got a SOLUTION:

This solution worked for MSFS24 from the Microsoft Store. It could also work on the Steam version, but it hasn’t been tested.

  1. Ensure the game is closed.
  2. Open Command Prompt (cmd) from the Windows search bar. (Windows Terminal or PowerShell didn’t work for me.)
  3. Enter the following command to delete the cloud save:
start shell:appsFolder\Microsoft.Limitless_8wekyb3d8bbwe!App -DeleteCloudSaves




If it still didn’t work, you can also try the following steps before entering the command above:

  1. Go to the folder: C:\Users\[YourUsername]\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalState\StreamedPackages (The path for Steam is different.)
  2. Delete all folders in this directory. (This should allow the game to redownload all packages, which may resolve potential corrupted game packages.)


If that still doesn’t work, you could try reinstalling the game and then running the first command again. This should resolve the issue.




This was my Problem:

I encountered the red man error during my first setup as well. I managed to progress to the next step without selecting a character because none were listed for me. The red man error persisted in the game and caused issues in Career Mode. I attempted to change my character later in my profile settings, but no selectable characters were listed, and the game continued to crash.

I also tried other fixes suggested in this thread, but they didn’t solve the issue. Reinstalling the game didn’t work because the save and configuration files are automatically synced to the cloud and downloaded again when the game starts.

Eventually, I found a way to delete the cloud save using the terminal command listed above.

Please like if that Solution worked for you

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