Stuck on the "Assistance Presets" screen - can't get past "Finish Setup"

Bug Reporting Hub Install, Performance & Graphics
, ,
1

ISSUE DESCRIPTION

Description of the issue:
[PC Only] Did you remove all your community mods/add-ons?
No mods have been installed, just clean vanilla game.

The “Finish Setup” button simply does not work.

Version: 1.1.9.0
Version: 1.1.10.0
Version: 1.2.7.0
Version: 1.2.8.0

Both version same issue.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Install game
  2. Open game
  3. Try to finish setup

YOUR SETTINGS

What peripherals are you using, if relevant:

  • i7 13700
  • 32 GB RAM
  • NVidia 4080

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

NVidia 4080
Driver 566.14

[PC Only] What other relevant PC specs can you share?
I have already tried resetting the settings, verifying and repairing the game and even reinstalling the whole thing, but nothing seems to work.

MEDIA

Please add a screenshot or video of the issue occurring.

FlightSimulator2024-241127-170220
FlightSimulator2024-241127-1702203840×1600 101 KB

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

1 Like
2

I am having the same issue. I haven’t been able to play yet.

1 Like
3

same issue here

1 Like
4

Same issue for me. Tried all suggestions posted but nothing works. Sticking to MSFS2020 for now.

1 Like
5

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• n/a

If relevant, provide additional screenshots/video:
• n/a

6

same issue since launch date. can’t even play

2 Likes
7

Just to let you know, it’s still not fixed with version 1.2.7.0

1 Like
8

Same for me .. I opened 2 tickets for that.
Cannot play since the begining : I can’t play since the begining - User Support Hub / Crashes (CTDs) - Microsoft Flight Simulator Forums

1 Like
9

21/12 : stuck

1 Like
10

Just to let you know, it’s still not fixed with version 1.2.8.0

1 Like
11

Apparently is something related to windows date/time configs.

I set my date/time config to auto (it was manual), and made a manual sync.

Now the game is working here.

12

Nope, I just tried several date/time settings and it’s still not working. Also totally removed and reinstalled the game. I still can’t proceed the setup screen.

1 Like
13

If not already done, have a look at that support topic:
https://flightsimulator.zendesk.com/hc/en-us/articles/17060350083612-How-to-delete-a-cloud-save-to-fix-some-loading-or-crashing-issues-Crashing-on-the-identity-screen-spawning-inside-buildings

Also in that other support article there is a section about making sure to “Synchronize your Time and Region settings.” that in some cases can help:

14

Yes, I have tried both. But without any success passing through the setup screen.

1 Like
15

:frowning:. Maybe another point to check is your host file entries. Check the last section " GOOGLE MOD CONFLICT":
https://flightsimulator.zendesk.com/hc/en-us/articles/16882910197148-Known-issues-for-Microsoft-Flight-Simulator-2024

16

Nope I never used a mod, there is nothing in my host file. It is a bug. When I escape the game, it briefly shows the player character and then switches back to the setup screen. “They” should fix this, but not sure about the priority.. I think we need more upvotes…

1 Like
17

I think you’ve tried everything so far. The last thing you could do is to open a zendesk ticket to get direct support from Asobo: https://flightsimulator.zendesk.com/hc/en-us/requests/new

18

I have exactly the same problem and tried all steps mentioned.
One time i pressed escape and the player customisation loaded fully, then switched back to setup screen.

I hoped it would be fixed with the last update. I thought I would be playing this game in the christmas holidays, now it just feels like 80 euros down the drain.

1 Like
19

Has anyone found a fix for this? Date/time didn’t fix it for me

20

Just to let you know, it’s still not fixed with version 1.3.23.0