Hi, please do not consider this post as:
1. bug reporting 2. staff reporting 3. general complain
Consider this post as a ‘consumer/client’ personal opinion.
I’m a brazillian person, live in Brazil, work hard with development since my 16 years (currently I’m 32 years old).
I’m with MSFS since the so called ‘release’, I didn’t bought it because:
1. I knew it wasn't ready 2. It is not cheap, price here is 249BRL (the simplest version) which currently is something about 46USD, the BRL value is like 25% minimum country wage, for a unfinished/buggy product, this is HIGH
That is why I used the Gama Pass version, I had xbox and used it before, it was cheap at the time, 1BRL first month and 5BRL next months, paying this for a entire year doesn’t get even near the total price of the simplest MSFS version. For a unfinished product, was worthy at the time.
Sadly after some months, microsoft changed/increased the price to 29BRL/month which made me cancel the subscription, doesn’t worthy anymore, then I took a break of MSFS to let them have some time to fix the problems and complete unfinished/missing features.
After some updates/months, I got my Game Pass subscription again to check the state of the product.
For my surprise, not even the launcher/downloader is fully fixed/working, the same problems me/and other consumers had when it got ‘released’ still exists today. Sadly.
Just an example, some airport with bugged terrain level (one of many I saw) I reported last year still exists today, even after many SIM and World updates, the easy to fix problem still exists.
I was working some addon to have charts (PDFs) loaded directly in-game, from manually loaded charts/and or external official providers like FAA Video. With the current product and SDK state this was being surprising hardly and with the many product problems was talking a long time.
This last week, after working hard in my job, Friday night arrived and then I thought “Finally, lets take the rest of night just to boot up the SIM, let it update, download and install the latest SDK version”. My surprise, It didn’t wanted to update but download and reinstall the entire product, I didn’t wanted to stress, just let it do its jobs and went to sleep.
Saturday, I went to computer, download/installation was finished then I started it. Some ‘welcome/startup configure default settings’ screen showed up and asked my to configure initial settings all over again, so, my previous settings was gone. Configured it, went to manage the content to remove all useless airports/aircraft I don’t use and free up some space, restarted the product.
My surprise, one more, it started to download/install all the useless content I removed and then it again showed ‘welcome/startup configure default settings’ and asked me to configure all again. So, I thought, must be some problem with the installation, I removed entire product, all directories related to it and settings and used the entire Saturday to do a clean install again just to get the same loop problem after it finished, then I saw many other consumers also had the same problem UI broken and reset user settings
I don’t think the current covid situation plus being weekend is an excuse to no have an answer from the creators of the product, at least a “We are aware and investigating the issue” but nothing, we can see many other small companies not from “AAA” product which does have better consumer communication/response.
Lost my weekend on this.
Sunday morning I saw this post, Might be time to abandon MSfS which I didn’t saw anything bad on it, at forum category which is targeted for community ‘General Discussion’, no support request. no bug reporting, just some consumer with his own personal option about the product.
Sunday night, I saw that some staff moderator closed the topic because it seems the topic is not ‘constructive’:
“We value constructive criticism about MSFS as it helps the developers further understand, triage and resolve problems within MSFS.”
The topic wasn’t support request, bug reporting, the forum has its own categories/areas for this and also the zend helpdesk, the topic had no complains about the product, about the support team, about the forum staff, and no swearing on people, was at community ‘General Discussion’ which makes no need to be well ‘documented’.
With the current state of the product, the current state of how the company manage the product (additional content updates without first assure the existing things are fully working/fixes), with that topic (which was a clean consumer opinion) being closed, all this makes me think the MSFS is just following/being turned into the same way StarCitizen is, which for me is just collect revenue/money without delivery a minimum fully working product (focus on minimum, it doesn’t need to be complete, just needs have the current features fully working).
My forethought for this topic:
1. will be called non-constructive 2. will be closed and/or 3. will be removed
I think it is time for me to again, sadly, cancel the Game Pass and take a long time away this time. Sadly.
I probably forgot to write more other things, anyway, thank you all.