Total Computer Crash after City Update 6

Brief description of the issue:

After City Update 6, constant total computer crash after flying for 5-45 minutes.

Provide Screenshot(s)/video(s) of the issue encountered:

Entire computer black screens with no response suddenly with no response. There are no Windows event viewer logs for the entire crash (not just MSFS).

Detailed steps to reproduce the issue encountered:

After loading in and playing for 5-10 minutes up until an hour or so into flight, black screen.
Launching the game in safe mode and flying around, get CTD after 5 or so minutes.

PC specs and peripheral set up:

RTX 4090, Intel i9 13900K, 128GB RAM, 2TB M.2
Airbus TCA Captain’s Pack

Build Version # when you first started experiencing this issue:

1.36.2.0


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Hi @CaptCherrie

Please see our Zendesk website to see if any of the below linked articles may help you to fix your CTD issue.

Thanks,
The MSFS Team

Basic Troubleshooting: How to troubleshoot crashing/CTDs issues – Microsoft Flight Simulator Support (zendesk.com)
Advanced Troubleshooting: How to troubleshoot crashing/CTDs issues – Microsoft Flight Simulator Support (zendesk.com)

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

I experienced the same type of hard crash after CU6 was installed, as reported here.

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

None recorded for the hard crash, requiring cycling the power button to reboot the PC.

Have gone through both and am up to testing after removing all Visual C++ and reinstalling.

Next step would be a fresh reinstall of MSFS but the link in your article to this guide doesn’t work:

https://flightsimulator.zendesk.com/hc/en-us/articles/360016107019

Latest crash I was able to get a log from MSFS.

Source
FlightSimulator.exe

Summary
Stopped working

Date
‎19/‎04/‎2024 12:56 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.36.2.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.FlightSimulator_1.36.2.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 1.36.2.0
Application Timestamp: 00000000
Fault Module Name: d3d11.dll
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: ecca1c89
Exception Code: c0000005
Exception Offset: 0000000000064507
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 3081
Additional Information 1: de3c
Additional Information 2: de3c1761beec9e85ad2246303b46acb5
Additional Information 3: 389b
Additional Information 4: 389b2e508b802cb3dedd86bbbfd02ecd

Extra information about the problem
Bucket ID: 543701db520c11b26d8b5f6240d1e960 (2128900124461623648)

There are some reports if this d3d11.dll crash:

https://forums.flightsimulator.com/search?q=d3d11.dll

This DLL is part of DirectX 11.

So after updating every driver I could along with other solutions that Chewwy94 posted in the guides. I’ve gotten this new crash report.

Looking through all the Fault Modules for the crashes over the past couple of days they are in order from most recent:

nvwgf2umx.dll
d3d11.dll
FlightSimulator.exe
RenoirCore.WindowsDesktop.dll
ucrtbase.dll

Below is the latest entire log but I’m thinking the last thing to do is re-install MSFS.

Source
FlightSimulator.exe

Summary
Stopped working

Date
‎19/‎04/‎2024 3:02 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.36.2.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.FlightSimulator_1.36.2.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 1.36.2.0
Application Timestamp: 00000000
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 31.0.15.5222
Fault Module Timestamp: 661842f9
Exception Code: c0000005
Exception Offset: 00000000004895fc
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 3081
Additional Information 1: aa0e
Additional Information 2: aa0e5ecd41f86a9445dc0a8219f5ee8a
Additional Information 3: b795
Additional Information 4: b795aada11cd4948e50b8207080f8fcc

Extra information about the problem
Bucket ID: bed491d47427a5a5c66871442d8170e6 (1614665004047495398)

Yesterday after uninstalling MSFS, the computer multiple times would BSOD 20-30 minutes after opening MSFS to re-download so pointed to a memory leak on my end.

I don’t want to make this post too soon to jynx myself but it looks like the update made evident issues with my RAM and pointed to a hardware fault with DDR5. Resetting the CMOS and clearing out the firmware and updating seems to have fixed it. Currently doing my first flight after 5 hours of reinstalling.