Unable to purchase coins in the marketplace


ISSUE DESCRIPTION

Description of the issue:

I am unable to purchase Simverse Coins on the marketplace (and therefore unable to purchase an aircraft)

Yes add-ons removed

FREQUENCY OF ISSUE

Every time

REPRODUCTION STEPS

  1. Log into the game
  2. Open the marketplace
  3. Try to purchase 80 Simverse coins
  4. A box saying “please wait” appears, and stays there forever without ever bringing me to a payment option page

YOUR SETTINGS

Windows 11 PC

MEDIA

[END OF FIRST USER REPORT]


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Should try turn on the Steam Overlay on Steam settings In-Game tab.

Enabling the Steam overlay did the trick, thanks!

got the same issue except I get to confirm the payment and after that it’s infinite loading and no money being drawn, not playing the game on steam so that wont work for me ig

Just as clarification, do these coins replace the Steam Wallet?

Personal Comments and Observations

The coins are an alternative to using Steam Wallet, but I’m told Steam Wallet funds directly paying for a Marketplace Item still work.

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• same here. I am on Steam… doesn’t work

Do you have the same issue if you follow the OP’s steps to reproduce it?

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• I can’t turn on the Steam Overlay on Steam settings In -Game tab The slider is grayed out. Is there another settingj that I have to do first?

The Steam Wallet funds don’t work. I must have some setting wrong.

Recommend opening a Support Ticket to see what MS can advise.

Where do I open a support ticket?

I put a link above in my reply. Does it work?

Yes it does. Thanks I will try submitting a request.

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• SAME HERE

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Same issue never been able to buy

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• can’t buy Simverse Coins or any other means. Sim freezes and i have to
Alt F4 to get out. Is MSFS 2024 Steam not compatible with Marketplace?

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I have turned on the Steam Overlay thanks to the articles you have mentioned. This has solved my problem. Thanks very much

1 Like

Maybe the FAQ for FS-24 should be updated?
There is a solution in the FAQ for MSFS, but I think nobody that hasn’t had MSFS would look for a FS-24 solution under MSFS.

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• I have the same issue, but im on the microsoft store version not the steam version of msfs2024. I even tried other payment options and still wont work.

2 Likes

I am unable to complete a purchase in Marketplace. To complete it requires my address info (Post Code and Country). These are set for the US only and not for other countries. Therefore you cannot proceed further. I am a resident of London, UK with many purchases before for MSFS2020 and have ongoing subscriptions with Microsoft.

1 Like

I am having the same problem where it says please wait, I then get a box saying ‘you weren’t debited’ I am on Xbox, what do I do?

2 Likes