Unable to select Continue on "Your last session ended unexpectedly" screen

[sirbruce1970]

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ISSUE DESCRIPTION

Description of the issue: Previously I was able to play MSFS 2024 via the Xbox controller on xcloud. However, since the patch, when I launch the game, I am presented with the “Your last session ended unexpectedly” screen with selection options to Continue or proceed in Safe Mode. I feel like this screen should never appear via xcloud anyway, but regardless, it appears that the controller input is not recognized at this early stage, and thus I cannot click on any option to proceed. The previously playable game is now unplayable for me.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Every time.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1. Have the game crash on the previous patch.
2. Launch the game via xcloud with the new patch.
3. Try to use the controller (or anything else) to proceed past the screen.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

Xbox 360 Controller for Windows. While there are known issues with this controller on PC via xcloud, the game was playable regardless. Now it is not, purely because of this one popup, and not because of any pre-existing issue.

[PC Only] Are you using Developer Mode or have you made any changes to it?

No.

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

Whatever xcloud uses. I believe it’s DX11.

[PC Only] What GPU (Graphics Card) do you use?

GeForce RTX 3060

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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[sportcub40]

Just sat down to play this evening, and I’m now presented with the same issue.
Xbox One, using the cloud. Dialogue box with “continue” or “safe mode”, won’t respond to the Xbox controller.

Seems the Xbox version of FS is following on the footsteps of the Desktop predecessors, you spend more time trying to get it to work than you do playing…

[EliteMaskedEvil]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• happens also with Series S/X controller, on both Series X cloudplay and Microsoft Edge cloudplay.

If relevant, provide additional screenshots/video:
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[TCC20]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, playing on Xbox one X via cloud gaming.

Provide extra information to complete the original description of the issue:
• once game loads, arrive to “your last session ended unexpectedly” and unresponsive to xbox controller inputs

If relevant, provide additional screenshots/video:
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[sirbruce1970]

Update: I just tried now and was able to proceed, so they may have fixed something in the cloud.

[RazgrizZinid]

Nope. I just tried and it is still stuck, not responding to the controller on Xbox One via XCloud.

[Szyslakk]

i’m also having this issue on with xcloud on macos, using either chrome or safari.

any workarounds that work?

[HarcourtT]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• Following the latest update I am getting exactly the same message in XBox X. Can’t move on into the game.

If relevant, provide additional screenshots/video:
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[bkrdichasers]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Game is not responding to Xbox Wireless Controller, stuck on loading (lower right hand corner)

If relevant, provide additional screenshots/video:
•

[DelOliver]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• playing via cloud and unable to select anything on the screen. Have tried on multiple game launches

If relevant, provide additional screenshots/video:
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[bkrdichasers]

The issue is resolved after 1 hour for me.

[Gunit3079]

I’m having the same issues with mine when i okay on my xbox s but when i play on my sons Seris X i have non issues. Seems to me its when i play on the cloud only.

[dzikiknur11]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• Happens on xbox one via cloud Gaming

If relevant, provide additional screenshots/video:
•

[HarcourtT]

An hour? Blimey.

Life us too short to wait​:small_airplane:

[dzikiknur11]

Three is a workaroud about this issue, but I don’t have full screen Mode option in my settings
/t/1-2-7-0-xbox-cloud-gaming-issue/684470

[HarcourtT]

IThe work around can’t be used on XBox consul. All sounds a bit technical to me as well. I bought XBox to plug and play. Some hope😭

[dzikiknur11]

In the meantime I’ve solved this issue by deleting Reserved Space for this Game

[MOONPIEFACE]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

[Avon452193]

Literally the same problem I contacted them. They told me to do the same thing you did and I don’t have that sentence either not on my Xbox or online game pass or Xbox website

[Ruxter20136]

Do you have the same issue if you follow the OP’s steps to reproduce it?
•
Yes same issue

Provide extra information to complete the original description of the issue:
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Using Xbox gamepass through a Samsung tv and an Xbox controller. Use to be able to play with a dysfunctional button mapping. Now I’m stuck with the same message

If relevant, provide additional screenshots/video:
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