Unable to sync your data with the cloud... (after a reinstall)

Bug Reporting Hub Install, Performance & Graphics
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121

Hey guys,

I’ve got the reply from MSFS Support on Zendesk last night.

I haven’t got the chance to do it but you’re free to try if you have time.

Hi Meo,

Thanks for contacting Microsoft Flight Simulator Support today.

Please go through the Microsoft Flight Simulator Support Checklist that you will find attached as a PDF, under our signature. It is to ensure that no essential application updates are waiting to install and that the connection to Xbox services is restarted.

Once you have completed the checklist, please do the following

  1. In the Windows search bar, type Windows PowerShell
  2. In the menu, select “Run as administrator”
  3. In the Administrator: Windows PowerShell screen, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

  1. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

  1. Click Get to install Gaming Services (select Yes if you receive the User Account Control (UAC) prompt)
  2. Reboot your device.
  3. Launch Microsoft Flight Simulator and try again.

If the problem persists, you’ll need to do the following:

  1. Uninstall the Microsoft Flight Simulator app.
    NOTE: To avoid redownloading the packages we recommend backing-up the game packages first. To do so, navigate to the Packages folder that is installed by default here: C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages and copy or cut the folders Community and Official to your desktop. Wait for the process to finish before moving on to the next steps.

  2. Sign out of the Xbox App (if installed)

  3. Go to Sign in to your Microsoft account

  4. Find Microsoft Flight Simulator and click the Edit button.

  5. On the next page click “Remove These Permissions”

  6. If the Xbox app wasn’t installed previously, download & Install the Xbox app from this page: https://www.xbox.com/en-US/xbox-game-pass/pc-games

  7. Launch the Xbox app and sign in with the email address used to purchase/play Microsoft Flight Simulator

  8. Search for Microsoft Flight Simulator in the list of games you own and click Install

  9. If you backed-up the Community and Official folders, go to C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages and replace the Community and Official Folders with the Community and Official Folders you backed up previously.

  10. Launch Microsoft Flight Simulator from the Xbox app.

Kind regards,
Microsoft Flight Simulator Support Team