Since the release of the hotfix, which was underwhelming for most of us with serious issues, there has been no further word from Asobo or Microsoft regarding the next step in trying to resolve the fundamental instabilities that mean many of us can’t actually use the game at all (I’ll start calling it a sim when I can actually use it reliably) because of CTDs and freezing.
Have they turned their back on us now and hope we just shut up and go away? Certainly I’m seeing no response to my bug reports to Zendesk, they’re just sitting there as “open” with no notifications to my email that they have even received them.
I know this thread will probably attract many who will tell me…
a) Their install works perfectly
b) It’s my rig not the sim
c) Empty my community folder
d) Stop criticising Asobo.
The thing is, I was one of you once. From August to December everything worked perfectly, then the CTDs hit me. There’s no telling when you will get dragged into this mess, it’s a bit like coronavirus, or winning the lottery. I don’t use this PC for anything other than MSFS, I don’t fiddle with my setup, once it works I leave it alone. The only changes that will have been made to the setup will be MSFS updates or Windows updates.
I’ve tried all the suggestions that have been made on these forums and it makes not an ounce of difference. Since SU5 and the hotfix my issue now is 100% reproducible and still Asobo/Zendesk aren’t interested. My rig is not highly esoteric but it is AMD based, though there are plenty of people who use my combination of CPU/GPU. I’m sure the instability is probably arising from some sort of combination of my hardware, operating system, the software, my antivirus (although I have tried flying without it) and peripheral drivers (although again it’s just mouse, keyboard and Thrustmaster joystick).
We feel abandoned at the moment. It would be great to see some sort of acknowledgement from Asobo that there is still a problem and that they are working on it but just now there is silence. If Asobo wants to contact me to arrange remote access to my PC I’m happy for that to happen as I can guarantee the game to freeze at a particular point. Maybe it would help them tracking down the underlying issue. Anything, but the silence we currently have.