Who actually owns this company? We want visible and obvious contact details for all companies listing on the Marketplace for us to have contact with them for fixes please. There is no information about it or some others anywhere. Is this Microsoft themselves? There are just bad reports after bad report online about the poor rendition and functionality of MScenery’s products. Even google’s AI statement about this company reflects the poor state of the accumulated messages on google. There is even a suggestion on google they have plagiarised other developers work.
It seems this (and others) are faceless companies. How would one even begin to report back to them as a 3rd party developer in the Markeplace that their products are poor. Or where does one ask for support or a refund? A faceless company should not be allowed onto the marketplace - who takes responsibility?
I can’t understand that MS and Asobo allow this low-quality ■■■■ in their Marketplace. In my opinion that drives people away from the Marketplace, to 3rd party stores, more than it benefits MS through thwir cut of the sales. They should really moderate and curate the Marketplace better and have at least some quality standards.
The same goes for stuff like VA Systems and Dreamscenery which spam the Marketplace with 15-20 releases per week while high-quality creators dont get their submissions and updates approved.
I so agree. Since there is no info about this company I am making an assumption that Microsoft own it (Anyone please correct me if I am wrong). This is probably why there are so many poor quality objects for sale. I don’t know how the worst developers get the SDK right to throw out so much junk and earn early releases on the Marketplace.
Is it because other developers are actually responsible and have pride and that lot do not? So they delay until they get it perfect?
I am sure MS does not own MSCENERY. They might have picked that name to look kind of official. But MS accepts their poor content because they get their provision for every sale - without thinking about clueless customers who buy that ■■■■.
If it was an individual development co, you should be able to find company listings, surely. I could find none. This is why I am assuming it is a company within a company and their work is hidden. You can’t even buy direct from them - that screams at me that something is dodgy.
I have nothing against cheap and non complex aircraft, but as far as helicopters go these guys just took the 407 completely broken FM and applied it too all there choppers and left it like that since then.
Unplayable!
Idk how the planes fly but the helis are a total scam
This is partly my point - how do you contact them or report back to them about the faults in their products if you can’t find their company on any listing. I personally want a good product that works because someone has pride in their work and I want to see the face of the company where they are giving folk a contact page to help them improve their product.
I am sure you would have liked to be able to ask them to fix your helicopters. Out of all the heli’s you bought, ask yourself for the amount of money you spent on 3 from them, wouldn’t one perfect chopper from a reputable developer be better?
There are more developers on the marketplace with no summonable address:
MSCENERY – Frequently criticized for poor quality and no contact info or address .
Captain Sim – Known as “Captain Sim” in forums; no official address provided.
Bredok3D – Often labeled as low-quality “shovelware”; lacks visible corporate info.
DreamScenery, VirtualCol, 2Pilots, VA System – Called out for flooding the marketplace with content and offering zero transparency on physical location
I wonder if Microsoft or Asobo have a summonable address from these devs?
Sadly, as dxtr identifes above, they, MS, want their slice of the profit for selling on the Marketplace so will have banking details with an address.
I wonder what would happen if we all just refused to buy from those you mention until they give a visible means of contact for us to report back to them about faults in their products. Anyone who lists on the MSFS 2024 Marketplace should have an OBVIOUS means of opening a discussion with them about fixing a fault. Especially now that MS/Asobo take no responsibility for quality of listed products.
Just look at that. That would be very bad even for FSX standards.
And they call this „Professional“.
It does not even have the -400 winglets and the hump is from a -200.
I haven’t bought anything from MScenery but believe what I’ve read from others. Also from what I’ve read, it takes quite a while for a vendor to be accepted into the Marketplace. I thought this was, at least in part, to filter out bad quality, but it must not be the case. They might be rejecting several small (1- or 2-person) companies who can produce excellent quality on a small number of offerings and accepting offerings from companies like MScenery, CaptainSim, etc. Quality offerings should be a determinant of acceptance into the Marketplace, IMO. Maybe there are minimal quality standards but they must be very low!
UPDATE: Per @TheFalconOne, a reliable source, the Marketplace has made it possible for small one- or two-person companies to sell to the MSFS community (post below).
I think there are 100’s of us who stand with that opinion. I just cannot understand why MS/Asobo go with this company and others like it. How can we the customer try to find resolutions to our faulty craft if these companies are not visible online, or better yet, a list in the Marketplace where there is a requirement for them to respond to customers if MS/Asobo are not going to quality check.
Surely, part of your reputation as a company gets based on good customer service and partly that the marketplace is that window, aside from the base product.
That’s simple, you bought from Microsoft, and only Microsoft can refund. Microsoft does not allow developers any access to the customers; we are only told something has sold, not to whom and not for what platform. So even if you can reach the development team, they will have no record of you being one of their customers. A frustrating aspect of the Marketplace.
Of course, they do, as you have to sign a contract to sell on the Marketplace. I am also sure they will not share that.
You can always just try to find the company website. You should also easily find a privacy policy and terms of service. If any of these are missing, the company is hiding something. Note that in many countries, a visible physical address is a requirement to sell something.
Thanks Mathijs, I am sure you are aware we are not referring to your company. If you have read the entire thread you will see it is those few. It is NOT only about asking for refunds, it is also about trying to reach developers who will just not fix faults that destroy enjoyment of a product bought. You literally cannot contact them because there are no contact details and they are not even listed as a company to find in google.
So how can anyone begin to trust such developers. I am assuming you are a developer and you are taking the trouble to speak with customers. There are a few developers who do and it is so appreciated you literally have no idea how it engenders trust.
There is one really valuable concept that Microsoft needs to understand - if they communicated with us more and if the developers were allowed to use these forums to iron out problems, how much faster would this Sim improve - rapidly.
Let’s face it, it’s up to the individual to do some research before buying anything related to flight simming. I can’t quite understand how and why people put themselves into the predicament of being totally dissatisfied with the work of seemingly phantom developers. But there is disingenuity on Microsoft’s part in allowing such tripe to be sold in their name.
In some countries (mine (the UK) included) a vendor assumes all responsibility for goods sold, without exception.
Try telling that to MS/Asobo - do you ever get personal responses to your fault tickets. No-one is even allowed to report a bug on these forums with respect to 3rd parties. All via zendesk apparently and how does that go? I am not someone who has bought from them either but I did search for MScenery online and found zip - and as Mathijs states -
“You can always just try to find the company website. You should also easily find a privacy policy and terms of service. If any of these are missing, the company is hiding something. Note that in many countries, a visible physical address is a requirement to sell something.”