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Are you using Developer Mode or made changes in it?
No
Have you disabled/removed all your mods and addons?
Yes (I have no addons)
Brief description of the issue:
Xbox X, MSFS 40th Anniversary Edition Premium Deluxe, AAU1 1.30.12.0, fresh install this week, no customization. Suddenly the General Options > Data > Online functionality settings are a mess:
The Online Functionality is greyed out (I have the extra 60GB âofflineâ files installed)
When I hover the pointer over the Online Functionality, the GUI vibrates and jumps around.
Provide Screenshot(s)/video(s) of the issue encountered:
Just reporting that the Xbox Data functionality is even more screwed up than I thoughtâŚ
The GUI is greyed out and jumps around, it wonât properly switch to offline mode, and it gets stuck in semi-offline mode and wonât allow going back online.
Here is a video of 2 tests - description of what I am doing is below:
First Test:
Log in to MSFS 40th Premium Deluxe
Show that Iâm signed in and Online
Show that the Online Functionality, and Bing Data World Graphics ON / OFF selectors are greyed out
Show that the GUI jumps around when hovering the pointer over the selectors.
Unplug ethernet cable and it properly says âWarning, Connection Lostâ with 2 choices:
*OK â I choose OK
*Switch Offline
I plug the cable back in and it properly says âSuccessfully Connectedâ in GreenâŚ
Test 2:
I click on my Username and change status to âOfflineâ
It puts up a warning, âConnection Lostâ:
*OK
*Switch Offline â I choose Switch Offline
Now things are screwed up - notice that:
*Online Functionality (greyed out) still says âONâ
*My User Status is âOfflineâ but greyed out, so I canât switch back online
*Even though Iâm offline, it still shows the servers
Iâm now stuck in this state, and the only way to go back online is to reboot.
Upon reboot, MSFS believes it is Offline, and then properly offers to play in Oflline Mode. Only then does the Online Functionality appear NOT greyed out, and I can switch to âOnlineâ again (and reboot).
Iâm seriously doubting many Xbox users would go to all this trouble - and Iâm certain this is not how MS / Asobo intend it to work.
MODERATOR EDIT: Please do not ping Team Members to bring an issue or bug forward.
I have factory reset my Xbox X, and done a fresh install of MSFS 40th Anniversary Edition Premium Deluxe - including the optional 60 GB of âOffline Worldâ files.
On the initial configuration screen, even if you choose to NOT stream data, it says it requires a constant internet connection for authentication. Is this why my General Options > Data > wonât allow toggling Online Functionality to âOFFâ?
I am doing a full, 100% factory reset today, to demonstrate to Asobo / MS / Azure / Zendesk / forum moderators, that there is a chronic server connection issue with MSFS 40th Premium Deluxe on Xbox X - AND - that the way MSFS behaves when a server canât be reached is broken.
The General Options > Data > Online Functionality is greyed out and the GUI doesnât work. Note this is still the intitial set up screens on the first launch of MSFS on Xbox, I havenât even made it to the Home screen yet. Notice that the âOnline Functionalityâ line item GUI is messed up, greyed out, and jumps around when hovering over it?
I have this issue on one of my Xbox Series X, but not the other. I do not have the buggy GUI as @GimbalAxis does. It appears normally, but both of the aforementioned options are greyed out.
I have zero input as to why this would be. Neither of these units have seen a reinstallation nor have they had any add-ons added to them recently.
They are both enrolled in the beta program, and have been for awhile now.
On my Xbox that I only have the sim installed on and the one that I fly 99% of the time on, I had âWorld - offline modeâ installed.
On my other Xbox, I had uninstalled âWorld - offline modeâ, thinking I didnât need it, at all. This Xbox is the one that had those two options greyed out.
I just reinstalled âWorld - offline modeâ and launched the sim. Now both options are no longer greyed out.
For the uninitiated, âWorld - offline modeâ is found by:
⢠Xbox Home
⢠Highlight Microsoft Flight Simulator
⢠Press Menu button on controller
⢠Manage game and add-ons
⢠Select Microsoft Flight Simulator
⢠Press A
⢠Manage installation (on storage card or internal wherever you have the sim installed)
From here, âWorld - offline modeâ will either be installed (checkbox ticked) or uninstalled (checkbox unticked).
To install, simply tick the box and choose âSave Changesâ on the right.
Once itâs installed launch the sim and see if the options are no longer greyed out.
My suspicion is that the updated base install package you download when itâs a new install somehow has different code than if you installed earlier and have updated⌠And I wonder if the base file info shows different version info - If you look at the âFile Infoâ page for your MSFS install, maybe itâs different than mine?
⌠and if the code IS different ⌠that implies a problem with the update flow. If we are on exactly the same platform with exactly the same product, both up to date (and as it happens both in the beta flight testing) ⌠then the code should be the same. It begs the question, what other bugs are rooted in that flawed update flow, where some people get this code, and others get that code - and they wonder why âbugs canât be reproducedâ?
On my system:
Factory reset Xbox yesterday
Fresh install of MSFS 40th Premium Deluxe
Selected both "Base Game and âWorld Offline Modeâ files to be installed
They are in fact installed
The MSFS > General > Data > Offline Functionality is still greyed out
My system is exactly as a new user would experience if they bought an Xbox, bought MSFS 40th Aniv. Premium Deluxe and installed it. I have not even flown in this install yet - 100% new, generic.
I think they are aware that the Offline / Server conectivity logic is a hot mess - I hope they figure it out. I donât really want to fly offline - but I also donât want MSFS to continue choking mid flight and blaming the user.
If I power up the Xbox with no internet connection, and load MSFS - after about 1000 warnings about being offline, the General > Data > Online Functionality does appear correctly, not greyed out, recognizing that it is offline, and offers to go âONâ ⌠If I click âONâ it then immediately greys out again, and the GUI jumps around as before.
Anyway, I did my part to report it, itâs up to MS / Asobo to care enough to fix the bugs. Thanks for taking the time to compare.
Iâm really not sure what the logic is for this, it would be nice to get some info from Asobo if this is intentional or a bug. But it does break the ability to âgo offlineâ and then âgo onlineâ to fix these terrible connection issues.
This makes it so you canât even follow the instructions to toggle Online Functionality ON or OFF when instructed, while troubleshooting the chronic online server issues.
1 ~ Click on your Gamertag (top right of screen) and Sign Out of the servers. This will kick you back to the Start screen, when you start the sim again, itâll get you a new connection to the servers.
If this doesnât work ~
2 ~ Delete your profile from the Console (itâll resynch from the Cloud again when you restart. Your profile on the Xbox can get corrupted & cause this to happen.
At the Xbox Homepage, highlight the game with the green box, press the button on your Controller with the 3 horizontal lines and select Manage Game & Add Ons. Go down and select Saved Data, then highlight your Gametag with the green box and press A on the Controller. Then select DELETE FROM CONSOLE and your profile will be deleted. Quit the game, restart the Xbox and start the game again, itâll resynch your profile from the Cloud.
If itâs still not fixed ~
3~ it may be that your Cloud Profile has been corrupted, this is a bigger problem. You can easily fix this by following the steps above in â2â, but instead of DELETING FROM CONSOLE, you need to DELETE FROM EVERYWHERE. I wouldnât recommend doing this until youâve totally run out of anything else to try. If you delete your profile from everywhere, itâll delete the profile from the console & the cloud and itâll reset the whole sim back to zero (all your flight hours will be gone, all your stats too, Bush Trips & Landing Challenges will all be reset to zero. If you have a HOTAS etc, all your bindings will be back to the default settings, youâll have to remap any settings that you changed.
Try steps 1 & 2, hopefully one of them works, if not, do some more research on the MSFS Forum (but bear in mind that step 3 will def fix it, but at a cost).
Ha⌠no, as part of beta testing, I regularly sign out of MSFS and uninstall using the âdelete everywhereâ option, and factory reset my Xbox also using the âdelete everywhereâ option, so that I can start with a blank slate for testing. The image posted above was a screen shot after a new install 2 days ago.
Now hereâs the thing. I only use MSFS on Xbox, so if there is some account-related corruption, it is because of MSFS ⌠and worse, if it is somehow lingering in spite of all my efforts to thoroughly delete every preference and start with a clean slate - then that is incredibly bad code. MSFS should not be able to corrupt an entire Microsoft user profile to the point where the Microsoft account itself has to be abandonned (with my other Microsoft products like 365 in it). So IF that is happening, then wow - really bad. And in fact today on this forum 2 people have reported their PC User accounts had to be wiped out - with Microsoftâs tech support confirming - so, yeah, bad. I really hope itâs not the case for Xbox users - because that would be⌠bad.
This issue is not limited to me or my account, other Xbox users report the same thing since SU11.
Hello, this is an old post, however, since the release of SU12, I still have this issue of Online Functionality and Bing Data being grayed out.
You had said you escalated this issue and was wondering what the result of that was.
Zendesk at one point suggested I delete my entire cloud profile to see if it fixed this issue- it did nothing to fix it, and I was stuck with my entire history in the sim; flight hours, flight logs, all keybindings, saved settings, etc. permanently deleted for nothing.
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