Dear team,
This is in reference to thread
For which I have created zendesk, but it was marked as solved on its own without even acknowledging.
Earlier same happened with reported performance issue.
What’s wrong? How do we expect to have bug fixing if Zendesk does not respond to issues with simulator?
Someone will be along soon to explain what Solved actually means. Wish they would rather improve their bug tracking system instead of having to repeat the same answer.
Solved: The bug report has been handled—our team has recorded the bug in our internal bug and issue tracker. Please note this does not mean you will see the bug fixed in the next update, but has been recorded and prioritized accordingly.
https://flightsimulator.zendesk.com/hc/en-us/articles/360014232420-Zendesk-Bug-Reporting-FAQ