Please tag your post with #pc and/or #xbox.
Are you on Steam or Microsoft Store version? Steam
Do you have any add-ons in your Community folder? If yes, please remove and retest before posting. No
Are you using Developer Mode or made changes in it? No
Brief description of the issue: When online, my friends istallation crashes. When Offline he is able to proceed and play but as soon as he connects to the internet, it crashes. It is 100% not hardware or network (LAN/WAN) related as I will explain (this may help others and Devs to understand the issue).
Provide Screenshot(s)/video(s) of the issue encountered: n/a - standard .exe has stopped working popup.
Detail steps to reproduce the issue encountered: My installation works perfectly with my credentials online. We used only my perfectly working PC to try to help the Devs understand the issue here.
Yesterday, because my good freind of 20 years was not getting anywhare after trying 3 PCs and 2 different networks, he gave me his steam and xbox account credentials as we ‘whatsapped’ for authentication codes etc.
I unlinked my Xbox live account from my perfectly working MSFS WU6 PC installation and logged out of Steam.
I entered his Steam login and launched MSFS2020.
MSFS2020 loaded to the point of Xbox authentication, I entered his credentials and proceeded. The blue bar filled quickly and then CTD at the same point he has been getting to since SU5.
I launched again once cleared, and used the safe mode option and it crashed at the exact same point .
I rebooted and launched again in normal mode when given the choice, it crashed again at the same point.
I logged out of his steam account
I logged into my steam account and launched MSFS2020, it got to the point where it recognised that my friends Xbox account was linked to his steam instance and it logged in with out trouble (offline mode I assume) I logged out of his Xbox account in MSFS and logged back in with my credentials. and the sim works perfectly again.
Conclusion: there is something wrong with the interaction between his Steam Account and his Xbox live account.
PC specs for those who want to assist (if not entered in your profile) n/a - because it is not related to the local installation
Build Version # when you first started experiencing this issue: SU #5
Are you on the Steam or Microsoft Store version? Steam
Did you submit this to Zendesk? If so, what is your ticket #? yes, #118778