I recently had an issue with overly bright, washed out images in MSFS. I spent quite a bit of time trying to solve the problem and ran out of ideas. I decided to turn to the community to see if anyone else was seeing what I was. I described the problem with as much detail as I could including the steps I had attempted already and thus ruled out. I also included the specs on my system and my basic settings.
It only took a few back and forth posts from some helpful folks and problem solved. A setting I had not thought of was causing all my grief.
I have been a member of this forum now for almost 2 years (20 months now). Since the sim released I spent a fair amount of my time here trying to help other users get to the bottom of the issues they were having. Over time I have become less inclined to offer assistance. It seems that many of our members have forgotten how to ask for help.
Far too many topics are now focused on simply bashing the shortcomings of the sim. Opening posts that simply state that something in the sim is broken and whatever that thing is it makes the sim unusable. I have no doubt that many of these posts are made out of frustration and a need to vent. Sadly, the result is usually a lot of uncivilized banter that ends when the moderators close the thread. Nothing solved. Just another user that has been muted for âvoicing a negative opinionâ.
There are still a lot of members here that want to help others solve problems. To tap into the value of this forum one has to merely ask. If you are one of those users that is having a problem or seeing something in the sim that doesnât look or feel right, please, take the time to present your concern.
Start with a Forum Search to see if a solution to your problem has already been addressed. If not, compile a description of the problem, along with some video or screen shots that clearly depict the situation. Be sure to provide your system specifications and settings. Provide a list of the things you have tried. Be sure to use a title that is descriptive of the problem.
I guarantee that there will be someone here that has some information that will either solve your problem or at the very least be able to indicate if this is an acknowledged bug or maybe something new that no-one has noticed before. This may not eliminate your particular complaint but you will know what the next step is. Things that cannot be solved by this community must be reported through the Zendesk reporting system. Sometimes it may feel that your report just goes into a black hole, but the developers have assured us that the Zendesk reports are a topic of every morning meeting. If you donât report it, I can assure you that they wonât be discussing it.
There are plenty of problems with the sim that affect different people to different degrees. One users âunplayableâ is anotherâs ânever noticedâ or âdonât careâ. We all use the sim differently and have different expectations. What we ALL have in common is that we want to enjoy our experience. The occasional desire to simply rant or offer praise for the sim will undoubtedly just end in another âassault and batterâ thread that will be closed without having accomplished anything.
If we could put as much energy into troubleshooting the things that we can fix and offering the developers usable data to solve the things we canât, as we do into raving or ranting at each otherâs inability to agree with us, we could have a much better experience all around. Not just with the sim, but with the forum as well.
Remember, this forum is a community of users, not a direct line to the developers.
Even if some members of the team may read the forum, I doubt they waste much time reading either the âthumbs upâ OR âthumbs downâ posts.