To be clear, Microsoft Flight Simulator Official Support is through Zendesk. The forums are primarily for discussions.
Solutions that can be determined either through peer support (other users) or communicated through the Known Issues section can be found in the fourms, but the intent was never to provide a Technical Support channel. That is Zendesk.
Please see the section of the “Welcome to the Public Forums” pinned post marked “Q: So is this where I can submit a Bug Report?”
If you have concerns about Zendesk support, you can use the Other Category when Submitting a Request to give feedback about the Help Desk process.