FS2024 stuck on trailer - Start button missing

User Support Hub Install, Performance & Graphics
, ,
1

When I now start FS2024, all I get is the trailer being repeated, with a clickable box saying “ESC Quit to Desktop”.

Never had this trouble before - FS2024 normally boots up properly. FS2020 is still working OK.

Has anybody else had this problem, or know how to fix it?

Thanks

2

Just started for me the same maybe devs are telling us something or their fabulous CDN decided to stop working

1 Like
3

Hi @ExtraPilot6480 ,

Thank you for your post! Your topic has been moved to a sub-category of the User Support Hub

The General Discussion category is meant for discussions that fall outside of our other sub-categories.

If you would like other users to help you with an issue you are experiencing in the sim, consider these User Support Hub categories for your future post:

Aircraft & Systems
ATC, Traffic & NAVAIDs
Crashes (CTDs)
Hardware & Peripherals
Install, Performance & Graphics
Scenery & Airports
User Interface & Activities
Virtual Reality (VR)
Weather & Live Weather
Miscellaneous

4

Fix your sim it’s not working for nth time

5

Are you having the same problem?

6

Yes tried few times nothing works just trailer and quit button

1 Like
7

There seem to be no previous posts about this happening, and if several of us are now suffering I would guess the devs have changed something.

Unfortunately the topic has been moved out of the “General Discussion”, so we are probably not seeing the full extent of the problem.

8

Temporally moved back to General Discussion in order to get visibility and determine if more users are experiencing same issue.

10

I’d suggest that users who are experiencing this issue mention the country where they are located to see if this is a global or regional problem.

11

I’m in the UK.

For me the problem is still 100%. I have tried “repairing” and then “resetting” the app, both unsuccessful. I suppose a re-installation would be next, but I’m reluctant due to the problems with the original installation a few days after the FS2024 release.

FS2020 continues to run successfully.

12

This is for another loading issue but worth to try if you have not:

  • See the section: Synchronize your Time and Region settings

Also could it be related to your screen resolution in case you have unusual settings ?

How startup screen should look like:

Screenshot (1)
Screenshot (1)1916×1030 93.3 KB

1 Like
13

Definitely not related to local settings. I’ve had it randomly happen just once and without any settings being changed.

1 Like
14

This is what my screen looks like, very similar to your posting:

image
image1920×1079 72.3 KB

I did not realize the “ESC Quit to Desktop” appeared on the screen with the Accessibility and Start buttons, so the problem is really that my Start button is missing. That gives me another avenue to explore.

I’ve changed the title of the topic accordingly.

15

Hi,
This happened to me three times yesterday.
On the fourth attempt MSFS 2024 started normally. No clue why this happened.

1 Like
16

I’ve found this topic which is very similar:

The only difference with my problem is I get it 100% of the time.

@DementedCorn327 - It may be best to combine these two topics, thanks.

17

I seem to have found the solution, deleting the “CloudSaves”:

This has reset most assignments etc, but at least I’m in the first time I tried!

1 Like
18

Glad that it worked at the end applying the “CloudSaves” deletion solution.
I am going to move back the topic to the User Support Hub since it is not a spread issue and a bug report already exists.

1 Like
19

I’m getting the same issue also :unamused:

20

My problem started after I’d spent a long time setting up my controller, so I suspect this somehow corrupted a config file somewhere. As I said above, the only way I could solve it in the end was to delete the “CloudSaves” as described in the link in the “solution” post, which meant I had to redo all my controller setting. This time though these settings were apparently saved correctly.

Could this have been the cause of you getting the issue as well? If so, there could well be a bug hiding in the settings routines which Asobo must be made aware of.

[EDIT: I should have added the problem has not occurred again since I did the above deletion.]

21

Had the same prob
Here is the tip list from xbox support
points 2 and 3 fixed it for me

Step 1: Make sure you are signed in with the same account or are signed in the same way on the Xbox app and Microsoft Store app and also check the letters, numbers and characters of both emails if they match.

Step 2: Try signing out of the Xbox app and Microsoft Store app and try signing in again on both applications to check if the error persists.

Step 3: Run wsreset command on your PC

  1. Search for “wsreset” on your PC

  2. A black window will appear, don’t close it, just leave it alone. Your Microsoft Store app will open for reset.

  3. Try to reinstall the game and check again after the Microsoft Store app appears.

Step 4: Try resetting and repairing the Xbox app.

  1. Go to Start menu > Click on Settings.

  2. Click Apps > Apps & Features.

  3. Find the Xbox app and select Advanced options.

  4. Scroll down. There you can see that you can also reset and repair the app.

Step 5: Try checking for updates for the Xbox app from the Microsoft Store app.

Step 6: Try uninstalling Gaming Services. To do this, follow these steps:

  1. Press the Start button  on the taskbar, type PowerShell, right-click Windows PowerShell and select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

  1. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

  1. Install the app from that page and select YES when you get the User Account Control (UAC) prompt.

  2. Restart your device and try to install the game again.