There were a lot of people who had this or a similar issue with the previous version of the game, see this search. I would advise you to search the forum, there have been a lot of detailed instructions on issues like you are describing. Also see the - Known Issues - and Installation Issues & Bugs Megathread threads. Also note that in [RELEASE] Patch Version 1.7.14.0 Is Now Available! they explicitly link to [ONLY for players with installation issues] Note from the Team. In case all of the above doesn’t solve your issue, you can also create a ticket over at the ZenDesk.