Lack of Communication from Microsoft and Asobo

Let’s be real here for a second. If your employer gave you a hard deadline for a project, and you tell them it can’t be done, and you didn’t make an honest effort to meet that deadline, you’d be replaced with someone who will try.

You can talk a big game all you want, but that’s not how delivering a project works.

Honestly, it only gets worse once you see/use the menu… The new control setup is powerful but just so painful to use. I just spent an hour trying to configure the most basic controls and it is so frustrating. Not sure what’s going on with the new Library (replacement for content manager). Either it is not working (I hope that is the case) OR the interface is beyond confusing.

Believe me, the real disappointment starts when you get past the loading problems.

I dont think they’d ignore it. Perhaps I misspoke.
But it worries me they have hit a hard technical issue with the data center, aka maybe its not able to stream data to the UK as they expected, an issue like that may not be able to be solved.

Thats why the lack of comms scare me!

Wonder if this is affecting users in Europe

Yes. There is what we see, and what they see.

They CONTINUALLY underestimate the size of the user base, the requirements of the user base, how much we care about the product, and how resourceful we are. I have NO idea what’s up with that. There’s something majorly wrong with how they see the usage of the software and how they interpret what they see.

Another example: 2020 was a very open product, and we were able to fix a lot of shortcomings on our own. 2024 so far is very closed ecosystem. They say one thing, but the reality is, we don’t have the access we once had to be able to create the addons we want anymore. Now, maybe that will change with time. It did in 2020. Originally, a whole lot of planes were encrypted, then they unencrypted most of the planes. Now they’re encrypted again. What’s up with that???..

And from what I’m hearing, they completely botched the UI. I have ZERO idea what they were thinking. I wish they’d hire someone who actually uses the software. Another example of them not seeing what’s right in front of them.

There’s a whole lot of issues that need addressing.

Getting more communication about the fact that we can’t access the game isn’t one of those issues. Everyone can tell there’s a problem. I have no idea why anyone is trying to play the game in this state. It seems ridiculous to me to waste your time like that. When it’s fixed, they’ll talk to us.

See, this is precisely what happens when there is no clear communication of what is actually happening. We all have ideas in our heads what has broke. Asobo just needs to come out and just tell us what is the current problem, not hide.
We can invent many darker things than reality.

Current bugs..

I could name even more

No sound
Controls messed up
Minecraft graphics
ATC useless
Live traffic… useless
Long loading times
No taxi way signs
Very old out of date bing data
Lack of waterways
Roads still a blur
Over lapping water/land
CTDs
Lag in controls… sometimes 1 second before it actions

This should be pulled from sale until fixed… this is 3-6 months away from being playable to the standard 2020 is..

All the devs involved should be ashamed to put there name on this…

After reading what some testers have said no bug they brought up had been fix.

This is not true at… alll. Just go read the devsupport forum. Alll kinds of fixes implemented in the two weeks of alpha.

I delivered plenty of projects when I was a department leader and we were nationally the top rated department. Sure, I was not on the CEO’s Christmas card list because I would tell her what was and was not possible, but I was never replaced because I would invariably deliver top quality performance and she knew that. Part of running a project is managing up as well as down; if you’re not able to tell truth to power then you shouldn’t be interacting with them. I similarly now value leaders of departments who work for me to tell me the truth, even if it’s not what I would prefer. As long as they can make a good case for it, then I’ll trust them. Any senior executive who insists upon project release regardless of its condition clearly doesn’t understand their own job.

Agreed. A lot of folks saying they would do this or that, but none of us know what it’s like inside their offices right now (and I imagine it’s not great and pretty dang stressful at the moment).

I’m one of the folks for whom the sim has worked almost flawlessly. No server issues and everything loads right up. I don’t even have the beefiest setup. There are definitely some bugs, but I was expecting those with how complicated a new sim is. If I wasn’t one of the lucky ones (of which I think there are a lot more than people realize so calls to recall the sim would not be good - I know personally folks who have had almost no issues and are hardcore simmers, but they don’t participate on this forum), however, I think demand for multiple updates a day is unreasonable. One good update a day seems fair. I know we all spent a lot of money, but we also need to let the team work.

Even in small companies coordination and communication can be difficult in the best of times, so I can’t imagine what it’s like at Asobo right now. I’d rather them concentrate on the task at hand, provide a good daily update, rather than worrying about what they will say to us every few hours.

Are you joking??

“We’re aware of launch day issues.”

Nothing about missing MSFS 2020 content, nothing about the horrendous control mapping menus, nothing about 3rd party peripherals not being mapped out, nothing about missing gates at airports, ATC aircraft acting like they’re drunk (worse than 2020), etc.

This isn’t communicating.

2 weeks of alpha testing…

Most games have 6 months plus,
Than even longer on beta..

No wonder the game is in such a state.

They haven’t delivered a good daily update. I imagine most people (not me, but most others and I’m just one guy) would be happy with a good daily update that provided something beyond “it’s broken, we’re fixing it”.

I’ve got to say I’m thoroughly amused by this popular notion that one person out of a team of hundreds taking 5 minutes out to update the customers will apparently cause all work to grind to a halt. The way you guys are talking we’re asking two guys and a kettle to write War and Peace every day. Do none of you ever multi-task? Write e-mails while chairing a meeting? Seriously?!

The issue as-well in the UK anyway its actually the law to tell us if there is an issue with the UK service.

Consumer Protection from Unfair Trading Regulations 2008 (CPRs). Regulation 6: Misleading Omissions

Definition of a Misleading Omission (Regulation 6):
A commercial practice is misleading if it:

  1. Omits material information.

Material information is any information the average consumer needs to make an informed decision. For a game that relies on servers, the status of the servers (e.g., prolonged downtime or persistent technical issues) is essential information.

Your not allowed to sell a product if you know that the service doesn’t work without first informing the user who is buying the product that the service currently does not work.

That’s great. Good law.

I’m sure Microsoft is happy they complied. There’s communication all over the place that there are issues. The question is how much more communication do you really need?

Good god - quality communication, not quantity and 250 chars on X. If you don’t want it/don’t need it it’s all fine you know :slight_smile:

I hear people speak on it like the 2020 release was even worse… i know i did not have issues with the 2020 release at all exept a 25hr 10 game disc install…

What i see atm is that a lot of places cannot even get into the game and other places are seeing a downed game with a lot of (it seems) downgraded graphics or blurred or whatever you may call it.

Also a fair amount of content creators are saying just wait for a bit it will be fixed and fi where else could you buy a game/sim for this money which you spend 1000;s of hours in… for me, thats really mindboggling to say tbh. I buy something i want to play, not half finished or half playable or not even playable… communication wise i don’t really agree with the TS, because updates every couple of hrs …there are more important things in the world imo… but after 4 updates now it would be a good time to share a larger view about whats to come in what time instead of prasing sim/game developers about the marvellous sim the have created.. that is marketingspeach …

They (again) fairly underestimated the sim community and the popularity of their own creation imo and although it is a bad sight for msfs in general, it is also a good thing to see everybody want to play it

To avoid any misunderstanding: let me clarify a point. I was indeed speculating about the potential reasons that (sometimes) good organization might require for coherent communication (given the complexity of cross departmental interactions between different departments, subcontractors, etc.). I was absolutely not suggesting that they have just started organizing pens and notebooks

In any case, I wish the best of luck to all the teams involved! :smiley:

“So, I suggest exploring the platform with what’s currently working.”

Would be funny if it wasn’t such a cruel thing to say to all the users who literally cannot even get the sim to load due to Server load issues.

SOME OF US CANNOT GET INTO THE SIM AT ALL!!

I’m assuming you’ve restarted since then… :smirk: