Hello There
Until yesterday I was a happy little camper flying MSFS 2020. After booting my PC today I have the consistent issue of a CTD at exactly the same moment - when I load a flight it will CTD at around 75% of the loading bar.
I tried different planes and airports - always the same issue.
Here is a shot from the event viewer. The error above is about the GSX cuatl.exe but I dont think that this is the issue?
I have no pending updates, no windows updates and the latest NVIDIA drivers are also up and running. I also did not install or update anything for/with the sim - neither from the inflight marketplace nor from 3rd party. It’s literally the same sim as yesterday.
And yes I did turn it off and on again ^^…
Is it “me again” or is it the sim that freaks out?
Oh and just to mention - last week I could not start the sim (some stupid error message forced me to re-install the whole stuff (14 hours - don’t ask). But after this re-install I was able to fly for around a week. Until yesterday.
If not, rename your community folder to community-backup and start MSFS in safe mode. If you can start a flight with a default aircraft, then an addon is causing the problem.
Please list your hardware in detail, exact models of everything including BIOS version, OS version if you can. Also, include the names of all software running in the background.
Could you please check if you have OpenXR Toolkit installed by any chance?
Hi!
I will try to provide as much as possible tonight.
Is there a preferred format such as dxdiag or the like? Anything that summarizes the system well?
My current system is around 9 months old and was able to run MSFS 2020 just fine until around some weeks where issues startet
I can not point to any specific event that might have triggered the CTD’s
My system handles other resources hogs such as Star Citizen or X4 just fine
I also had CTD when I was installing MSFS 2020 new and was re-downloading all the WU/CU and other shop items I purchased over the years. At this point my community-folder must be empty because I did not re-activated the addon-linker yet. I was still re-installing. Even then MSFS had a crash or two.
I hope that this can give you some additional hints?
Wow, your system looks like quite a mess!
I noticed that you have Radeon Software installed but I see you’re using NVIDIA GPU. Why do you have Radeon Software on your system if you’re not using an AMD GPU?
Also, according to the dxdiag report, it seems like there are issues with AMD software as well. It might be worth sorting this out to avoid any potential conflicts so uninstall AMD Radeon Software.
Hi!
I never installed Radeon Software… I have had my usual PC supplier (mid sized electronic retailer) to build the system for me which they normally do quite well - at least I hope…
Regarding your remark with AMD software and DXDIAG - I have checked all pages of the report and it always says “no problem found”. Could you point me to the issue you saw?
Also - regarding AMD Radeon Software - I have only found some “AMD Software” which I expected due to my Processor. But in the installed apps I could not find anything with “radeon” in it. Could you point me to this please?
3 I advised uninstalling all installed versions of Visual C++. Restarting PC and then installing the latest Microsoft Visual C++ Redistributable Version 14.40.33810.0 // x86 and x64
4 I instructed renaming the “community” folder to “community_copy” and creating a new empty “community” folder.
5 I recommended clearing the cache in Windows safe mode as this is the only way to properly clear the cache.
// Below is the correct process for clearing cache.